Jamarah Wright
Redmond,WA
Summary
Dedicated and compassionate registered nurse who is committed to providing quality care which promotes positive patient outcomes.
Overview
12
12
years of professional experience
Work History
Registered Nurse
Providence
02.2024 - Current
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Registered Nurse
Haven Home Health
03.2023 - 03.2024
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Front Desk Receptionist
St. Elias Specialty Hospital
03.2020 - 08.2020
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Welcomed each new arrival pleasantly and confirmed identification.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Monitored office supplies by checking inventory on a weekly basis and placed orders whenever stock appeared low.
Patient Coordinator
Alaska Lasik and Cataract Center
10.2019 - 02.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Consulted with customers regarding lasik and cataract needs and addressing financial and insurance related concerns
- Documented conversations with customers to track requests, problems and solutions
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Delivered high level of service and support to each customer, paving way for future business opportunities
Front Office Receptionist
Family Medical Dental Center
03.2019 - 06.2019
- Delivered expert clerical support to staff, patients and management by efficiently handling a wide range of routine and specific requirements
- Kept physical files and digitized records organized for easy updating and retrieval by any team member with access
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
- Oversaw proper Medicaid compliance and service authorization drafting, submitting and retrieval
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to clinical staff members
Office Manager
Mimi Smiles
02.2018 - 02.2019
- Performed billing, collection and reporting functions for an office generating over $1,000,000 annually
- Hired, managed, developed and trained staff, developed and monitored goals, conducted performance reviews and administered salaries for the staff
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars
- Optimized organizational systems for payment collections, accounts payable/receivable, deposits and recordkeeping.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Received, screened and routed incoming calls
- Completed bi-weekly payroll for employees
Medicaid Liaison
South Anchorage Dental Center
06.2016 - 02.2018
- Scheduled appointments, registered patients and distributed pharmaceuticals as prescribed
- Compiled necessary documents for surgical billing
- Accurately posted and sent out dental claims
- Posted and adjusted payments from insurance companies
- Printed and reviewed monthly patient aging report and solicited overdue payments
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in dental documentation
- Researched CPT coding discrepancies for compliance and reimbursement accuracy
- Confidently and adeptly handled claim denials and/or appeals
- Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable
- Researched questions and concerns from providers and provided detailed responses
- Actively maintained current working knowledge of CPT coding principles, government regulation, protocols and third party requirements regarding billing
- Evaluated patients’ financial status and established appropriate payment plans
- Updated patient financial information to guarantee accuracy
- Precisely completed appropriate claims paperwork, documentation and system entry
- Professionally and courteously verified appointment times with patients
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Verified patients’ eligibility and claims status with insurance agencies
- Interacted with providers and other dental professionals regarding billing and documentation policies, procedures and regulations
- Identified and resolved patient billing and payment issues
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
Front Office Administrator
Denali Dental Care
05.2012 - 06.2016
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Answered an average of 50+ calls per day by addressing patient inquiries, solving billing problems and providing procedure information
- Investigated and resolved patient concerns and complaints in a timely and empathetic manner
- Handled daily heavy flow of paperwork and cooperated with the accounting policies and protocols
- Served as the main liaison between patients, management and doctors
- Obtained scanned records and uploaded them into the database
- Produced monthly reports using advanced Excel spreadsheet functions
Education
High School Diploma -
Piney Woods Country Life School
Piney Woods, MSAssociate of Science - Nursing
Alaska Pacific University
Anchorage, AK12.2022
Skills
- Articulate and well-spoken
- Patient-focused care
- Time management
- Dedicated team player
- Works well under pressure
- Accurate and detailed
- Problem solver
- Office management
- Patient management
- Procedure preparations
- Medical record keeping
- Patient Assessments
- Care Plan Development
- Strong clinical judgment
- Patient discharge
- Professional bedside manner
- Medication Administration
- Emotional intelligence
Community Engagement
Over the years I have participated in a number of different community volunteer activities including, but not limited to, assisting with food drives at The Salvation Army and offering time and support with meal distribution and kitchen cleanup during the holiday season at Beans Cafe. In addition to my time, I have also made a habit of donating my gently used items as well as my daughter's gently used items to The AWAIC Shelter, The Covenant House and The Clare House.
References
Dr. Marianne Murray, DNP, RN, CHSE
APU Director and Professor of Nursing
Email: mmurray@alaskapacific.edu
Phone: 907-564-8258
Ammie Tremblay, MSN, RN, CHCNS
Associate Professor of Nursing
Email: atremblay@alaskapacific.edu
Phone: 912-308-7773
Choron Ryan- APU Professor
Email: cryan@alaskapacific.edu
Phone: 907-250-1535
Timeline
Registered Nurse
Providence
02.2024 - Current
Registered Nurse
Haven Home Health
03.2023 - 03.2024
Front Desk Receptionist
St. Elias Specialty Hospital
03.2020 - 08.2020
Patient Coordinator
Alaska Lasik and Cataract Center
10.2019 - 02.2020
Front Office Receptionist
Family Medical Dental Center
03.2019 - 06.2019
Office Manager
Mimi Smiles
02.2018 - 02.2019
Medicaid Liaison
South Anchorage Dental Center
06.2016 - 02.2018
Front Office Administrator
Denali Dental Care
05.2012 - 06.2016
High School Diploma -
Piney Woods Country Life School
Associate of Science - Nursing
Alaska Pacific University