JaMarcus Thomas
Houston,TX
Summary
I’m an adept and driven military veteran with a background in healthcare, administration, management, customer service, coordinating and supervision. I have acquired a broad skill set due to various duties and responsibilities in my past employment.
Overview
10
10
years of professional experience
Work History
Veteran Liaison Officer
Veterans Evaluation Services
Houston , TX
2023.08 - Current
- Coordinated with various departments to ensure successful communication between the organization and clients.
- Developed and maintained relationships with clients in order to ensure that their needs were met in a timely manner.
- Provided support during consultations to ensure that all parties involved understood their roles and responsibilities.
- Actively participated in problem-solving initiatives to identify solutions which addressed veteran's needs while meeting organizational objectives.
- Conduct comprehensive reviews of inpatient and outpatient clinical records to enhance documentation quality and accuracy.
- Monitors and participates in data validation of patient outcomes prior to and after submission.
Project Coordinator
Paige Management
Houston , TX
2022.07 - 2023.05
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Liaised between departments, vendors and clients to monitor/manage project scope, goals, scheduling, milestones, and expenses.
- Produced status reports for customers and senior management.
- Allocated resources and materials to respective departments to accommodate needs.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Handled sensitive and confidential employee information with complete discretion.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Physical Therapy Assistant/Administrative Assistant
Unites States Air Force
Holloman AFB , New Mexico
2013.10 - 2020.07
- Coordinated infection control program by documenting monthly surveillances and ensuring staff members were compliant with infection prevention standards.
- Scheduled appointments, meetings and events for executive staff.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Prepared and prioritized calendars and correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Modified schedule templates to expand patient access. Monthly treatment encounters increased from 460 to 980, accumulating an extra $16.5k per month.
- Maintained positive interaction with facilities and clients, enhancing client relations.
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
- Treated patients to relieve pain, develop or restore function and maintain maximum performance.
Education
Coastline University
01.2017
Skills
- Program management
- Office Management (filing and preparing documents, answering phone calls, scheduling appointments, typing emails, excel spreadsheets, flowcharts)
- Quickbooks
- ADP
- Clear and concise oral and written communication
- Problem solving and identification
- Personnel/Resource Management
- Adaptation/Adjustment
- Interpersonal Skills
- Performance Monitoring
- Team Leadership and Task Delegation
- Microsoft Office
- Planning and Execution
Additional Information
- Licensed Notary
- Authorized to work anywhere in the US
- United States Air Force Veteran
Timeline
Veteran Liaison Officer
Veterans Evaluation Services
2023.08 - Current
Project Coordinator
Paige Management
2022.07 - 2023.05
Physical Therapy Assistant/Administrative Assistant
Unites States Air Force
2013.10 - 2020.07
Coastline University
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