JaMarcus Thomas
Houston,TX
Summary
I’m an adept and driven military veteran with a background in healthcare, administration, management, customer service, coordinating and supervision. I have acquired a broad skill set due to various duties and responsibilities in my past employment.
Overview
10
10
years of professional experience
Work History
Veteran Liaison Officer
Veterans Evaluation Services
Houston, TX
08.2023 - Current
- Coordinated with various departments to ensure successful communication between the organization and clients.
- Developed and maintained relationships with clients in order to ensure that their needs were met in a timely manner.
- Provided support during consultations to ensure that all parties involved understood their roles and responsibilities.
- Actively participated in problem-solving initiatives to identify solutions which addressed veteran's needs while meeting organizational objectives.
- Conduct comprehensive reviews of inpatient and outpatient clinical records to enhance documentation quality and accuracy.
- Monitors and participates in data validation of patient outcomes prior to and after submission.
Project Coordinator
Paige Management
Houston, TX
07.2022 - 05.2023
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Liaised between departments, vendors and clients to monitor/manage project scope, goals, scheduling, milestones, and expenses.
- Produced status reports for customers and senior management.
- Allocated resources and materials to respective departments to accommodate needs.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Handled sensitive and confidential employee information with complete discretion.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Physical Therapy Assistant/Administrative Assistant
Unites States Air Force
Holloman AFB, New Mexico
10.2013 - 07.2020
- Coordinated infection control program by documenting monthly surveillances and ensuring staff members were compliant with infection prevention standards.
- Scheduled appointments, meetings and events for executive staff.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Prepared and prioritized calendars and correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Modified schedule templates to expand patient access. Monthly treatment encounters increased from 460 to 980, accumulating an extra $16.5k per month.
- Maintained positive interaction with facilities and clients, enhancing client relations.
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
- Treated patients to relieve pain, develop or restore function and maintain maximum performance.
Education
Coastline University
01.2017
Skills
- Program management
- Office Management (filing and preparing documents, answering phone calls, scheduling appointments, typing emails, excel spreadsheets, flowcharts)
- Quickbooks
- ADP
- Clear and concise oral and written communication
- Problem solving and identification
- Personnel/Resource Management
- Adaptation/Adjustment
- Interpersonal Skills
- Performance Monitoring
- Team Leadership and Task Delegation
- Microsoft Office
- Planning and Execution
Additional Information
- Licensed Notary
- Authorized to work anywhere in the US
- United States Air Force Veteran
Timeline
Veteran Liaison Officer
Veterans Evaluation Services
08.2023 - Current
Project Coordinator
Paige Management
07.2022 - 05.2023
Physical Therapy Assistant/Administrative Assistant
Unites States Air Force
10.2013 - 07.2020
Coastline University