Ja'Marcus Buckner
Indianapolis,IN
Summary
Hard-working professional with a proven knowledge of customer service, data collection and analysis, and scheduling. Aiming to leverage my skills to successfully contribute to your company and further my education.
Overview
8
8
years of professional experience
Work History
Surgery Scheduler
Franciscan Physician Network
10.2023 - 06.2024
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
Warehouse Associate
Amazon
09.2022 - 06.2024
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
Registration Specialist
IU Health Physicians
08.2021 - 07.2022
- Processed cancellations, changes or special requests promptly
- Recorded costs accurately and explained any additional fees to guests
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system
- Reported compliance issues related to coding, transcription and patient confidentiality
Office and Procedure Scheduler
Community Health Network
11.2020 - 07.2021
- Registered and verified patient records before triage with most up-to-date information
- Obtained payments from patients and scanned identification and insurance cards
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
Office Assistant
ST. VINCENT MEDICAL GROUP
02.2016 - 09.2019
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
Patient Access Specialist
DIGESTIVE CARE CENTER
01.2018 - 03.2019
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Answer telephones and direct calls to appropriate staff
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Receive and route messages or documents, such as laboratory results, to appropriate staff
- Transmit correspondence or medical records by mail, e-mail, or fax
Education
High School Diploma -
BENJAMIN BOSSE HIGH SCHOOL
Evansville, IN05.2013
Skills
- Problem-Solving
- Attention to Detail
- Good Telephone Etiquette
- Teamwork and Collaboration
- Critical Thinking
- Interpersonal Communication
- Customer service
- Documentation and recordkeeping
- Patient scheduling
- HIPAA compliance
- Insurance verification
- Checking in patients
- Office administration
Timeline
Surgery Scheduler
Franciscan Physician Network
10.2023 - 06.2024
Warehouse Associate
Amazon
09.2022 - 06.2024
Registration Specialist
IU Health Physicians
08.2021 - 07.2022
Office and Procedure Scheduler
Community Health Network
11.2020 - 07.2021
Patient Access Specialist
DIGESTIVE CARE CENTER
01.2018 - 03.2019
Office Assistant
ST. VINCENT MEDICAL GROUP
02.2016 - 09.2019
High School Diploma -
BENJAMIN BOSSE HIGH SCHOOL