Jamarcus Hall
Birmingham,AL
Overview
22
22
years of professional experience
Work History
Customer Service Agent
Liveops
California, KY
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
- Contacted customers to return routine and general calls promptly.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer account discrepancies and concerns.
Package Handler
Package Handler
Miami, FL
06.2022 - Current
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Managed efficient transportation of{ type} materials each day across local and state regions.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Installed protective devices on or around products to prevent damage during transport.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
Project Assistant - Remote
Softmart
Georgiana, AL
05.2022 - Current
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
Sales Consultant
Motor Club Of America Mca
Birmingham, AL
02.2022 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
Driver
Lyft And Uber
Birmingham, AL
01.2021 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Customer Service Representative
Arise Platform
Birmingham, AL
05.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Driver
FedEx
Bessemer, AL
11.2021 - 12.2022
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Insurance Agent
Insurance Agent Tax Prep
BIRMINGHAM, AL
05.2020 - 07.2022
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Upsold additional products and services after identifying customer needs and requirements.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
- Met with customers to provide information about available products and policies.
Customer Service Associate
Walmart
07.2017 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Trash Collector
UAB
BIRMINGHAM, AL
12.2016 - 01.2021
- Collected and gathered garbage from buildings, businesses and other facilities Number days per week.
- Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
- Inspected trucks prior to beginning routes to verify safe operating conditions.
- Used hand signals to communicate with other workers or drivers.
Manager
Wendys Restaurant
Bessemer, AL
08.2018 - 06.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Crew Leader
CiCis Pizza
Hoover, AL
09.2018 - 04.2019
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Retail Sales Associate
Walgreeens
Hueytown, AL
08.2016 - 12.2018
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Education
Bachelor of Science - Cyber Security
Grand Canyon University
Phoenix, AZ05.2025
High School Diploma -
Fairfield High Preparatory School
Fairfield, AL05.2016
Timeline
Package Handler
Package Handler
06.2022 - Current
Project Assistant - Remote
Softmart
05.2022 - Current
Sales Consultant
Motor Club Of America Mca
02.2022 - Current
Driver
FedEx
11.2021 - 12.2022
Driver
Lyft And Uber
01.2021 - Current
Insurance Agent
Insurance Agent Tax Prep
05.2020 - 07.2022
Customer Service Representative
Arise Platform
05.2019 - Current
Crew Leader
CiCis Pizza
09.2018 - 04.2019
Manager
Wendys Restaurant
08.2018 - 06.2020
Customer Service Associate
Walmart
07.2017 - 11.2021
Trash Collector
UAB
12.2016 - 01.2021
Retail Sales Associate
Walgreeens
08.2016 - 12.2018
Customer Service Agent
Liveops
Bachelor of Science - Cyber Security
Grand Canyon University
High School Diploma -
Fairfield High Preparatory School
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