Jamarcus Hall
Birmingham,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Driver, Warehouse Orders
Amazon Flex
Gadsden, AZ
01.2023 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Coordinated efficient routes to avoid delays and optimize schedules.
Shopper
Instacart Shoppers
Birmingham, AL
01.2023 - Current
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
Warehouse Order Picker
PointPIckup
Atlanta, CA
01.2023 - Current
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Checked inventory and selected products from specific locations based upon availability.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Wrapped pallets in shrink wrap prior to loading.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Work From Home Agent
Package Handler
Miami, FL
09.2022 - Current
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Project Assistant - Remote
Softmart
Georgiana, AL
08.2022 - Current
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
Liveops
Customer Service Department
California, MD
04.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Insurance Agent
Oaks Grove Finacial
03.2022 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
Driver
Lyft And Uber
Birmingham, AL
04.2021 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Obtained customer signatures to complete and process paperwork.
- Checked in with dispatch service and updated with current location.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Delivered employees and materials to job sites daily.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Verified daily deliveries against shipping instructions before delivering to customers.
Customer Service Representative
Arise Platform
Birmingham, AL
05.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Driver
DoorDash
Birmingham, AL
02.2018 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Driver
FedEx
Bessemer, AL
11.2022 - 12.2022
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Obtained customer signatures to complete and process paperwork.
Manager
Wendy
Bessemer, AL
10.2019 - 07.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
Cart Pusher
Walmart
Hueytown, AL
07.2021 - 03.2022
- Gathered shopping carts and maintained organized cart storage at store entrance.
- Gathered stray carts throughout store and contributed to maintaining store tidiness.
- Collected carts left in parking areas and returned to retail stores.
- Assisted customers in loading groceries into cars.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Aided customers in locating items and provided product information to assist purchase decisions.
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Monitored restrooms and aisles to remain free of hazards and promote customer safety.
Uab
Trashout Service
Downtown Birmingham
04.2018 - 06.2020
- Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
- Responded to problems with processing and production equipment and completed timely repairs.
- Inspected systems, diagnosed problems and developed optimal solutions.
- Assembled electrical systems or prototypes using hand tools or measuring instruments.
- Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
- Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills.
- Identified and resolved equipment malfunctions working with manufacturers or field representatives as necessary to procure replacement parts.
- Maintained system logs or manuals to document testing or operation of equipment.
Crew Leader
CiCis Pizza
Hoover, AL
09.2018 - 12.2019
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Transported daily work materials to worksite and staged supplies in work area to facilitate timely completion of day's goals.
- Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
- Supervised crew of number employees in general maintenance and asphalt patching.
- Supervised crew of Number employees in general maintenance and asphalt patching.
- Mitigated onsite issues by patiently listening to employee complaints and finding appropriate methods for resolution.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
Trash Collector
Princeton Baptist Medical Center
Downtown Birmingham
03.2017 - 10.2018
- Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
- Inspected trucks prior to beginning routes to verify safe operating conditions.
- Used hand signals to communicate with other workers or drivers.
- Positioned and returned container on customer's property with lids and doors properly replaced and containers located without risk of obstruction traffic flow or driveway entrances.
Walgreens
Retail Sales Associate
New York, NY
04.2016 - 01.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured and compounded medications following standard procedures.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Education
Bachelor of Science - Cyber Security
Grand Canyon University
Phoenix, AZ05.2025
High School Diploma -
Fairfield High Preparatory School
Fairfield, AL05.2016
Skills
- Passenger Assistance
- Route Determination
- Safe Driving Techniques
- Assisting Drivers
- Call Documentation
- Website Navigation
Accomplishments
- Resolved product issue through consumer testing.
Affiliations
- Freemason
- National Association of Social Workers
Timeline
Driver, Warehouse Orders
Amazon Flex
01.2023 - Current
Shopper
Instacart Shoppers
01.2023 - Current
Warehouse Order Picker
PointPIckup
01.2023 - Current
Driver
FedEx
11.2022 - 12.2022
Work From Home Agent
Package Handler
09.2022 - Current
Project Assistant - Remote
Softmart
08.2022 - Current
Liveops
Customer Service Department
04.2022 - Current
Insurance Agent
Oaks Grove Finacial
03.2022 - Current
Cart Pusher
Walmart
07.2021 - 03.2022
Driver
Lyft And Uber
04.2021 - Current
Manager
Wendy
10.2019 - 07.2022
Customer Service Representative
Arise Platform
05.2019 - Current
Crew Leader
CiCis Pizza
09.2018 - 12.2019
Uab
Trashout Service
04.2018 - 06.2020
Driver
DoorDash
02.2018 - Current
Trash Collector
Princeton Baptist Medical Center
03.2017 - 10.2018
Walgreens
Retail Sales Associate
04.2016 - 01.2018
Bachelor of Science - Cyber Security
Grand Canyon University
High School Diploma -
Fairfield High Preparatory School