Jamarcus Hall
Birmingham,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Driver, Warehouse Orders
Amazon Flex
01.2023 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Coordinated efficient routes to avoid delays and optimize schedules.
Shopper
Instacart Shoppers
01.2023 - Current
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
Warehouse Order Picker
PointPIckup
01.2023 - Current
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Checked inventory and selected products from specific locations based upon availability.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Wrapped pallets in shrink wrap prior to loading.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Work From Home Agent
Package Handler
09.2022 - Current
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Project Assistant - Remote
Softmart
08.2022 - Current
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
Liveops
Customer Service Department
04.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Insurance Agent
Oaks Grove Finacial
03.2022 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
Driver
Lyft And Uber
04.2021 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Obtained customer signatures to complete and process paperwork.
- Checked in with dispatch service and updated with current location.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Delivered employees and materials to job sites daily.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Verified daily deliveries against shipping instructions before delivering to customers.
Customer Service Representative
Arise Platform
05.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Driver
DoorDash
02.2018 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Driver
FedEx
11.2022 - 12.2022
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Obtained customer signatures to complete and process paperwork.
Manager
Wendy
10.2019 - 07.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
Cart Pusher
Walmart
07.2021 - 03.2022
- Gathered shopping carts and maintained organized cart storage at store entrance.
- Gathered stray carts throughout store and contributed to maintaining store tidiness.
- Collected carts left in parking areas and returned to retail stores.
- Assisted customers in loading groceries into cars.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Aided customers in locating items and provided product information to assist purchase decisions.
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Monitored restrooms and aisles to remain free of hazards and promote customer safety.
Uab
Trashout Service
04.2018 - 06.2020
- Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
- Responded to problems with processing and production equipment and completed timely repairs.
- Inspected systems, diagnosed problems and developed optimal solutions.
- Assembled electrical systems or prototypes using hand tools or measuring instruments.
- Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
- Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills.
- Identified and resolved equipment malfunctions working with manufacturers or field representatives as necessary to procure replacement parts.
- Maintained system logs or manuals to document testing or operation of equipment.
Crew Leader
CiCis Pizza
09.2018 - 12.2019
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Transported daily work materials to worksite and staged supplies in work area to facilitate timely completion of day's goals.
- Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
- Supervised crew of number employees in general maintenance and asphalt patching.
- Supervised crew of Number employees in general maintenance and asphalt patching.
- Mitigated onsite issues by patiently listening to employee complaints and finding appropriate methods for resolution.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
Trash Collector
Princeton Baptist Medical Center
03.2017 - 10.2018
- Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
- Inspected trucks prior to beginning routes to verify safe operating conditions.
- Used hand signals to communicate with other workers or drivers.
- Positioned and returned container on customer's property with lids and doors properly replaced and containers located without risk of obstruction traffic flow or driveway entrances.
Walgreens
Retail Sales Associate
04.2016 - 01.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured and compounded medications following standard procedures.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Education
Bachelor of Science - Cyber Security
Grand Canyon University
Phoenix, AZ05.2025
High School Diploma -
Fairfield High Preparatory School
Fairfield, AL05.2016
Skills
- Passenger Assistance
- Route Determination
- Safe Driving Techniques
- Assisting Drivers
- Call Documentation
- Website Navigation
Accomplishments
- Resolved product issue through consumer testing.
Affiliations
- Freemason
- National Association of Social Workers
Timeline
Driver, Warehouse Orders
Amazon Flex
01.2023 - Current
Shopper
Instacart Shoppers
01.2023 - Current
Warehouse Order Picker
PointPIckup
01.2023 - Current
Driver
FedEx
11.2022 - 12.2022
Work From Home Agent
Package Handler
09.2022 - Current
Project Assistant - Remote
Softmart
08.2022 - Current
Liveops
Customer Service Department
04.2022 - Current
Insurance Agent
Oaks Grove Finacial
03.2022 - Current
Cart Pusher
Walmart
07.2021 - 03.2022
Driver
Lyft And Uber
04.2021 - Current
Manager
Wendy
10.2019 - 07.2022
Customer Service Representative
Arise Platform
05.2019 - Current
Crew Leader
CiCis Pizza
09.2018 - 12.2019
Uab
Trashout Service
04.2018 - 06.2020
Driver
DoorDash
02.2018 - Current
Trash Collector
Princeton Baptist Medical Center
03.2017 - 10.2018
Walgreens
Retail Sales Associate
04.2016 - 01.2018
Bachelor of Science - Cyber Security
Grand Canyon University
High School Diploma -
Fairfield High Preparatory School
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