Jamarcus Sutton
Bel Air,MD
Summary
MBA graduate with a 3.75 GPA from Jackson State University, offering advanced expertise in data analysis, organizational governance, regulatory risk, and policy-aligned decision-making developed through rigorous graduate coursework and Graduate Research Assistant experience. Professional experience spans human resources administration, talent acquisition, DEI initiatives, workforce engagement, and cross-functional coordination across higher education, regulated industries, and public-facing organizations. Demonstrated ability to support compliant HR operations, improve employee retention, and enhance organizational effectiveness through data-informed processes and service-oriented leadership. Most recently applied business and human capital expertise in a real estate operations role, supporting tenant relations, lease administration, and operational coordination within regulated environments. Recognized for analytical rigor, adaptability, and a people-centered approach aligned with public service values, accountability, and sustainable workforce performance.
Overview
4
4
years of professional experience
Work History
Property Management Administrative Assistant
American Dream Realty & Management
10.2025 - 12.2025
- Directed daily property operations by overseeing tenant relations, rent collection, lease administration, inspections, and regulatory compliance, effectively resolving inquiries, complaints, and non-payments issues through strong communication and analytical problem-solving skills.
- Managed maintenance coordination and financial administration for residential and commercial properties by scheduling repairs, supervising vendors, preparing budgets and reports, tracking expenses, maintaining accurate records, and collaborating with stakeholders to ensure operational efficiency and tenant satisfaction.
Human Resources Coordinator
PENN Entertainment: Hollywood Casino
05.2024 - 10.2025
- Supported HR operations prior to promotion by maintaining accurate personnel files and HRIS data, assisting with recruitment activities (candidate screening, interview scheduling, and onboarding), and participating in Diversity, Equity, and Inclusion (DEI) initiatives while developing foundational HR Business Partner competencies.
- Collaborated with an 4-member HR team to coordinate recruitment, training, onboarding, and employee relations for 600+ employees across Finance, Marketing, Food & Beverage/ Hospitality, Casino Gaming/Non-Gaming Operations, and Racing, ensuring compliance with company policies and operational needs.
- Promoted to HR Coordinator with expanded responsibilities in corporate talent acquisitions, employee relations, and training development; facilitated New Hire Orientation, implemented onboarding enhancements that increased 60-day retention by 15%, and contributed to property-wide communications regarding payroll, policy updates, and employee health, wellness, and engagement initiatives.
Front Desk Receptionist/Hotel Night Auditor
Fairfield Inn & Suites by Marriot
01.2025 - 05.2025
- Delivered exceptional guest service by managing Check-Ins, Check-Outs, responding to guest inquiries, and resolving guest concerns promptly, in a professional and timely manner to maintain high standards of customer satisfaction.
- Performed nightly Audit procedures, including reconciling daily financial transactions, preparing reports for management, preparing complimentary breakfast for overnight guests, maintaining accurate records of room availability and guest accounts, and ensuring accuracy of billing and room charges.
Graduate Research Assistant
Jackson State University: College of Business
08.2023 - 05.2024
- Supported data analysis and research initiatives by coding datasets, analyzing performance metrics, conducting literature reviews, and developing research protocols to inform process improvements and data-driven decision making.
- Collaborated in cross-functional project meetings to assess regulatory and compliance risks, contribute to policy discussions, and support the implementation of preventative and corrective measures while preparing detailed research reports and documentations.
Orientation Leader (OL #19)
Mississippi State University: Office of Orientation & Events
08.2021 - 09.2022
- Supported the Office of Orientation & Events by assisting with the planning and execution of major university programs, including Fall and Spring Preview Days, Academic Insights, Scholar Recognition Days, and all Freshman and Transfer Orientation sessions.
- Led campus tours and engagement sessions by facilitating Dawg Walks/Talks for prospective students, while assisting families and faculty during breakout sessions to ensure a welcoming, informative, and organized orientation experience.
Education
Bachelor of Science - Psychology
Mississippi State University
Starkville, MS05-2023
MBA - Business Administration And Management
Jackson State University
Jackson, Mississippi, MS12-2024
Skills
- Adaptability
- Data Literacy
- Strategic Thinking
- Interpersonal Skills
- Complex Problem Solving
- Recruitment & Selection
- On-Boarding
- Microsoft Office 365
- Qualtrics
- SPSS Statistics
- HR Information & Management Systems (ADP, UKG, ICIMS, SAP Success Factors, Workday, and Kronos, etc)
Timeline
Property Management Administrative Assistant
American Dream Realty & Management
10.2025 - 12.2025
Front Desk Receptionist/Hotel Night Auditor
Fairfield Inn & Suites by Marriot
01.2025 - 05.2025
Human Resources Coordinator
PENN Entertainment: Hollywood Casino
05.2024 - 10.2025
Graduate Research Assistant
Jackson State University: College of Business
08.2023 - 05.2024
Orientation Leader (OL #19)
Mississippi State University: Office of Orientation & Events
08.2021 - 09.2022
Bachelor of Science - Psychology
Mississippi State University
MBA - Business Administration And Management
Jackson State University