Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamard Williams

Fort Worth,TX

Summary

Experienced with team leadership, operational efficiency, and customer satisfaction. Utilizes strategic planning to optimize workflows and enhance client experiences. Track record of implementing effective solutions to complex operational challenges.

Overview

23
23
years of professional experience

Work History

Operations Manager, Customer Experience

Avis Budget Group
04.2021 - Current
  • Facilitate onboarding and training program for new employees, accelerating their integration into the team environment.
  • Facilitate change management initiatives, ensuring smooth transitions
  • Establish effective communication channels, fostering strong relationships between team members and departments.
  • Supervise multi- functioning work groups to ensure efficiency and enhance customer experience
  • Streamline employee payroll system to enhance accuracy and efficiency.
    Oversee PTO requests to ensure compliance with company policies.
    Monitor employee productivity in alignment with business demands.

Location Manager

Hertz Car Rental
01.2016 - 01.2020
  • Managed a team of thirty staff members of varying work groups
  • Cultivated focus on customer service and satisfaction with well-trained, empowered team.
  • Strengthened working relationships between production teams through open lines of communication regarding location needs.

Location Manager

Advantage/EZ Car Rental
03.2013 - 04.2016
  • Supervised a team of twelve staff members
  • Managed interview scheduling and facilitated communication with candidates throughout the hiring process.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Facilitated scheduling of PTO for all employees'

Claims Adjuster/ Transition Trainer

Geico
03.2008 - 03.2013
  • Conducted and recorded interviews
  • Served as transitions trainer for new hires in order to prepare for their introduction to the call center floor
  • Determined the liable parties responsibility and issues payments to claimants and policy holders when deemed necessary

Dollar Thrifty

Branch Manager
01.2002 - 02.2008
  • Apt to new situations.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Maintained friendly and professional customer interactions.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Worked effectively in fast-paced environments.

Education

Business Management - Business

Navarro College
Corsicana, TX

Skills

Microsoft Office

Excel Spreadsheet

UKG

Workday

WorkJam

Timeline

Operations Manager, Customer Experience

Avis Budget Group
04.2021 - Current

Location Manager

Hertz Car Rental
01.2016 - 01.2020

Location Manager

Advantage/EZ Car Rental
03.2013 - 04.2016

Claims Adjuster/ Transition Trainer

Geico
03.2008 - 03.2013

Dollar Thrifty

Branch Manager
01.2002 - 02.2008

Business Management - Business

Navarro College

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