Mobile Manager
Best Buy
11 2020 - Current
- Enhanced customer loyalty with targeted promotions based on user behavior analysis, driving repeat business and referrals.
- Developed and executed training programs for new hires, ensuring a comprehensive understanding of mobile products and services.
- Increased customer satisfaction by efficiently resolving technical issues and providing timely product support.
- Evaluated mobile app performance metrics and implemented data-driven optimizations to improve user satisfaction rates and drive revenue growth.
- Developed clear communication channels between departments, resulting in cohesive collaboration on projects related to the company''s mobile initiatives.
- Managed a team of mobile advisors, fostering a collaborative environment that improved project completion rates.
- Spearheaded process improvements by identifying inefficiencies in existing workflows and implementing solutions that streamlined operations across multiple teams.
- Maintained up-to-date knowledge of industry advancements through ongoing professional development activities, ensuring relevance in a competitive market.
- Participated in regular sales meetings to share insights, best practices, and discuss strategies for driving continuous improvement in individual and team performance.
- Provided comprehensive training sessions to new hires, enhancing their understanding of credit card features, benefits, and sales techniques.
- Achieved sales goals consistently with effective communication skills, persuasive presentations, and strong product knowledge.
- Utilized advanced CRM software tools for efficient lead tracking, follow-ups, reporting, and overall pipeline management activities.
