Jamari Bullock
Norfolk,VA
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Diligent Guest service agent with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment.
Offering collaborative and customer-focused approach with strong desire to learn and grow within hospitality industry. Brings understanding of customer service principles and ability to quickly adapt to new tasks and environments. Ready to use and develop communication and problem-solving skills in Guest service agent role.
Overview
2
2
years of professional experience
Work History
Senior Guest Service Agent
Goldkey PHR
03.2024 - Current
- Participated in regular team meetings to discuss best practices, share feedback, and devise strategies for improvement.
- Coordinated with other departments to address specific guest requests or requirements in a timely manner.
- Managed reservation systems, accurately inputting guest information and maintaining up-to-date records.
- Promoted hotel loyalty programs to increase customer retention rates and drive long-term business growth.
- Handled guest complaints with tact and diplomacy, working towards mutually beneficial resolutions.
- Facilitated smooth payment processes by accurately posting charges, processing payments, and reconciling daily transactions.
- Consistently getting The most Top rated reviews
- Increased repeat bookings by providing outstanding service and anticipating guest needs.
- Actively monitored hotel occupancy levels to optimize room allocation while minimizing overbookings or discrepancies.
- Assisted colleagues during peak times or staff shortages, demonstrating strong teamwork skills.
- Assisted in training new Guest Service Agents, ensuring adherence to company standards and protocols.
Front Desk Agent
Atrium Hospitality
11.2022 - 11.2023
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees and payments.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Getting good reviews
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Education
High School Diploma -
Granby High School
Norfolk, VA06.2020
Skills
- Account servicing
- Customer Relations
- Cash Handling
- Guest inquiries
- Communications
- Relationship development
- Client Service
- Staff Training
- Problem solving strength
- Interpersonal communication skills
- Front Desk Management
- Hospitality Service
- Problem-solving skills
- Reservation systems
- Administrative skills
- Hospitality services
- Complaint handling
Timeline
Senior Guest Service Agent
Goldkey PHR
03.2024 - Current
Front Desk Agent
Atrium Hospitality
11.2022 - 11.2023
High School Diploma -
Granby High School
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