Jamari Burnside
Pearl,US
Summary
Motivated employee excelling in fast-paced, high-volume environments, consistently upholding safety standards and fostering positive customer experiences. Proven track record in efficiently resolving issues, with a strong focus on team collaboration and adaptability to changing needs. Exceptional problem-solving and communication skills highly valued in guest-focused environments.
Overview
10
10
years of professional experience
2021
2021
years of post-secondary education
4
4
Certifications
Work History
Guest Advocate
Target
04.2024 - Current
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Collaborated with team members to provide seamless assistance across all areas of the store.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Machine Operator (Oven)
ESCO
06.2022 - 02.2023
- Operated machining equipment safely with team of operators.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Performed inspections throughout processes to meet quality standards.
- Determined practical methods to improve assembly.
- Complied with company safety rules and regulations.
Garden Center Associate
Walmart
01.2022 - 06.2022
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
Quality Inspector
La-Z-Boy Furniture Incorporate
01.2021 - 10.2021
- Inspected outbound shipments and conducted random sampling of product quality.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Recorded defects and coordinated issue resolution with development team and functional leads.
Warehouse Shipping Associate
La-Z-Boy Furniture Incorporate
02.2020 - 01.2021
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Reviewed order data to verify transactions and shipping dates.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Cap 2 Team member
Walmart
05.2018 - 02.2020
- Received and unloaded store merchandise.
- Inspected shipments for damages or defects and recorded discrepancies or damages.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Trained and mentored junior staff on customer service strategies and techniques.
Crew Member
McDonald's
05.2015 - 05.2016
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Education
Associate of Applied Science -
East Central Community College
Decatur, MSHigh School Diploma - undefined
Lake High School
Lake, MS 05.2014 - 05.2016
Skills
Equipment Inspection
Basic Math
Equipment Monitoring
Issue and complaint resolution
Adaptability
Regulatory Compliance
Product Restocking
Customer Service
Written and Verbal Communication
Strong empathy
Exceptional communication
Stress tolerance
Guest relations
Complaint handling
Customer service
Team collaboration
Adaptability and flexibility
Shipping and receiving
Certification
Forklift Operation
Timeline
Guest Advocate
Target
04.2024 - Current
Machine Operator (Oven)
ESCO
06.2022 - 02.2023
Garden Center Associate
Walmart
01.2022 - 06.2022
Quality Inspector
La-Z-Boy Furniture Incorporate
01.2021 - 10.2021
Warehouse Shipping Associate
La-Z-Boy Furniture Incorporate
02.2020 - 01.2021
Cap 2 Team member
Walmart
05.2018 - 02.2020
Crew Member
McDonald's
05.2015 - 05.2016
High School Diploma - undefined
Lake High School
05.2014 - 05.2016
Associate of Applied Science -
East Central Community College