Jamari Davis
Clermont
Summary
Dynamic Patient Services Representative with extensive experience at CVS Specialty Pharmacy, excelling in insurance verification and copay assistance. Proven ability to manage high-volume calls with empathy and accuracy, consistently achieving patient satisfaction metrics. Proficient in Microsoft Excel and skilled in problem-solving, ensuring seamless pharmacy operations and exceptional patient support.
Overview
5
5
years of professional experience
Work History
Patient Services Representative (PSR)
CVS Specialty Pharmacy
Remote
01.2023 - 10.2025
- Assisted patients with specialty medication intake, refills, and coordination of shipping and clinical support.
- Performed detailed insurance benefit investigations and verified coverage for specialty prescriptions.
- Identified and completed manufacturer or foundation copay assistance to lower patient out-of-pocket costs.
- Managed high-volume inbound/outbound calls with professionalism, empathy, and accuracy.
- Documented all patient interactions and updates in pharmacy CRM systems with 100% compliance.
- Collaborated with pharmacists, technicians, and clinical teams to resolve medication and insurance issues.
- Utilized Excel for data tracking, spreadsheets, and workload organization; used Teams for communication.
- Consistently met productivity, call quality, and patient satisfaction performance metrics.
Pharmacy Technician
Walmart
Clinton
04.2021 - 01.2023
- Processed new and refill prescriptions accurately using CVS pharmacy systems.
- Entered patient, prescriber, insurance, and medication information with attention to detail and HIPAA compliance.
- Performed insurance billing, verified benefits, resolved rejections, and processed prior authorization requests.
- Assisted pharmacists in preparing medications, counting tablets, measuring liquids, and labeling prescriptions.
- Managed front-end pharmacy tasks, including answering phones, helping patients, and coordinating pickups.
- Maintained inventory, stocked medications, processed returns, and monitored for out-of-stock items.
- Operated cash register for prescription sales, handled patient payments, and resolved customer concerns.
- Communicated with doctors' offices to clarify orders, request refills, and resolve prescription issues.
- Supported immunization workflow by preparing paperwork, checking eligibility, and scheduling appointments.
- Ensured the pharmacy remained clean, organized, and compliant with CVS and state regulations.
Education
Associate of Business Administration -
Liberty University
Lynchburg, VASkills
- Pharmacy Operations
- Prescription Processing & Data Entry
- Insurance Verification & Billing
- Prior Authorizations & Benefits Investigations
- Patient Support & Customer Service
- Copay Assistance Programs
- Medication Fill, Dispense & Inventory
- High-Volume Call Handling
- Microsoft Excel
- Microsoft Teams
- Microsoft Outlook
- HIPAA Compliance
- Accuracy
- Communication
- Problem-Solving
Timeline
Patient Services Representative (PSR)
CVS Specialty Pharmacy
01.2023 - 10.2025
Pharmacy Technician
Walmart
04.2021 - 01.2023
Associate of Business Administration -
Liberty University