Summary
Overview
Work History
Education
Skills
Timeline
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Jamari Kinnon

Irving,TX

Summary

Experienced Property Manager with over two years of expertise in managing residential, commercial, and mixed-use properties. Proven track record of maximizing property value, ensuring tenant satisfaction, and maintaining high occupancy rates. Adept at financial management, maintenance coordination, and regulatory compliance. Strong leadership skills with a commitment to fostering positive tenant relations and efficient property operations.

Overview

3
3
years of professional experience

Work History

Property Manager

TKF Property Management
Irving, Texas
09.2022 - Current
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Managed all maintenance requests from tenants in a timely manner.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Provided guidance and support to junior team members in order to facilitate their professional development.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Updated tenant and unit information to keep current in housing database.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.

Online Customer Service Consultant

Jehmakreations.com
Hurst, TX
12.2021 - Current
  • Provided personalized customer service to ensure customer satisfaction.
  • Assisted customers with inquiries regarding product features and technical issues via email, chat and telephone.
  • Maintained a professional attitude when interacting with customers.
  • Developed an extensive knowledge base of frequently asked questions.
  • Responded promptly to all customer inquiries within established time frames.
  • Identified opportunities to increase sales through cross-selling and up-selling techniques.
  • Monitored incoming calls, emails, chats., and responded accordingly.
  • Offered solutions that best met the individual needs of customers.
  • Adhered to strict data privacy regulations while handling confidential information.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

Lead Product Manager

McKesson
Irving, TX
02.2021 - 12.2021
  • Developed and maintained product roadmaps to align with business objectives.
  • Maintained a backlog of tasks associated with each project in order prioritize work items based on importance.
  • Leveraged technical knowledge to navigate functional requirements.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.

Education

Coppell High School
Coppell, TX
05-2019

Skills

  • Compliance Monitoring
  • Tenant relations
  • Contract Negotiation
  • Property Management
  • Knowledge of leasing and market conditions
  • Customer service-focused
  • Payment Collection
  • Commercial property
  • Lease Renewals
  • Property Inspections
  • Maintenance knowledge
  • Call handling
  • Interpersonal Skills
  • Problem Resolution
  • Written Communication
  • Computer Skills
  • System implementation
  • Attention to Detail

Timeline

Property Manager

TKF Property Management
09.2022 - Current

Online Customer Service Consultant

Jehmakreations.com
12.2021 - Current

Lead Product Manager

McKesson
02.2021 - 12.2021

Coppell High School

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Jamari Kinnon