Jamaria Bowden
Charlotte,NC
Summary
Detail-oriented and efficient billing specialist with a strong background in billing procedures and collections. Proven experience in contacting clients to discuss overdue payments and applying various collection techniques. Proficient in MS Office and database management, with a solid understanding of collection laws and regulations. Demonstrates excellent communication, people skills, and problem-solving abilities. Comfortable working towards and achieving targets in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
NJM Insurance Group
Charlotte, NC
10.2022 - Current
- Manage billing processes, ensuring accurate and timely invoicing for insurance premiums.
- Utilize various collection techniques to address and recover overdue payments from policyholders.
- Contact clients directly to discuss overdue accounts, negotiate payment arrangements, and resolve payment issues.
- Employ MS Office and company databases to track, update, and manage billing records.
- Consistently achieve collection targets, demonstrating efficiency and effectiveness in high-pressure situations.
- Ensure compliance with insurance collection laws and regulations, minimizing risk for the company.
- Provide exceptional customer service by handling inquiries and disputes professionally, maintaining positive client relationships.
- Analyze billing data and trends to recommend improvements in billing and collection processes.
Accounts Receivable Analyst
Amerisave Mortgage
Charlotte, NC
08.2020 - 04.2022
- Processed and managed mortgage billing and payment records, ensuring accuracy and completeness.
- Implemented effective collection strategies to recover overdue payments, working closely with clients to resolve payment issues.
- Contacted clients to discuss overdue mortgages, negotiate payment plans, and address concerns.
- Utilized MS Office and database systems to maintain and track accounts receivable.
- Successfully met collection targets, demonstrating strong performance and reliability.
- Adhered to industry regulations and company policies regarding collections and client interactions.
- Provided high-quality customer service by addressing inquiries, resolving disputes, and maintaining positive client relationships.
Education
High School Diploma -
Olympic High School
Charlotte, NC06-2020
Skills
- Billing Procedures: Efficient knowledge and application of billing processes
- Collection Techniques: Proficient in various strategies for recovering overdue payments
- Client Communication: Excellent skills in contacting and negotiating with clients
- Software Proficiency: Working knowledge of MS Office and database systems
- Target-Oriented: Comfortable and effective in working towards and achieving targets
- Regulatory Knowledge: Understanding of collection laws and regulations
- Interpersonal Skills: Strong communication and people skills, with a focus on relationship management
- Problem-Solving: Adept at identifying issues and implementing effective solutions
References
References available upon request.
Timeline
Customer Service Representative
NJM Insurance Group
10.2022 - Current
Accounts Receivable Analyst
Amerisave Mortgage
08.2020 - 04.2022
High School Diploma -
Olympic High School
Similar Profiles
Daina CartyDaina Carty
Sr. Licensed Account Representative at NJM Insurance GroupSr. Licensed Account Representative at NJM Insurance Group
Danielle GiannacioDanielle Giannacio
Senior Bodily Injury Adjuster at NJM Insurance GroupSenior Bodily Injury Adjuster at NJM Insurance Group
Sherry Fletcher-StoneSherry Fletcher-Stone
Senior Litigation Trial- Prep Representative at NJM Insurance GroupSenior Litigation Trial- Prep Representative at NJM Insurance Group