Jamaria Glover
Sandusky,OH
Summary
I am a highly-motivated employee with desire to take on new challenges. I carry strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I would consider myself a hardworking employee with customer service, multitasking and time management abilities, devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Server
Quaker Steak & Lube
Sandusky, OH
05.2023 - 08.2023
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Patient Transporter
Cleveland Clinic
Cleveland, OH
11.2022 - 04.2023
- Greeted and assisted patients in wheelchairs to their appointments.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
After-School Tutor
Cleveland Public Library
Cleveland, OH
09.2022 - 12.2022
- Monitored students' progress and provided feedback on areas of improvement.
- Provided guidance to help students develop critical thinking skills and problem solving techniques.
- Created a positive learning environment by setting clear expectations for behavior and performance.
- Organized small group activities to engage students in collaborative learning experiences.
Barista Shift Lead
Dunkin' Donuts
Sandusky, OH
05.2022 - 08.2022
- Provided excellent customer service and ensured all customers left satisfied.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Monitored the performance of staff to ensure that quality standards were met.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
- Resolved customer complaints or referred them to a manager as needed.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
Education
Some College (No Degree) - Health Sciences
Cleveland State University
Cleveland, OHSkills
- Work Planning and Prioritization
- Safe Food Handling
- Team Building and Leadership
- Shop Opening and Closing
- POS Systems
- Customer Service
- Complaint Handling
- Verbal and Written Communication
- Espresso Machine Operations
- Attention to Detail
- ServSafe Certification
- Barista Training
- Policies and Procedures Implementation
Timeline
Server
Quaker Steak & Lube
05.2023 - 08.2023
Patient Transporter
Cleveland Clinic
11.2022 - 04.2023
After-School Tutor
Cleveland Public Library
09.2022 - 12.2022
Barista Shift Lead
Dunkin' Donuts
05.2022 - 08.2022
Some College (No Degree) - Health Sciences
Cleveland State University