Jamaria Goodwin
Columbia,SC
Summary
Experienced cashier with a strong focus on delivering exceptional customer service and a proven track record of accuracy and efficiency. Dependable and friendly individual with excellent communication skills, committed to providing top-notch service. Attention to detail allows for outstanding customer experiences and precise transaction handling. Highly motivated with previous cashier and customer service experience, seeking a position to utilize skills and contribute to a positive customer experience.
Overview
3
3
years of professional experience
Work History
Shift Manager
Wingstop
01.2025 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
CUSTOMER SERVICE
Lowe's
04.2024 - 03.2025
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Facilitated customer service initiatives by addressing inquiries promptly and professionally.
- Streamlined customer service protocols to boost satisfaction rates.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Delivered exceptional customer service by addressing inquiries professionally and courteously.
- Streamlined customer service processes for improved efficiency and response times.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally.
- Expedited checkout process for efficient customer service during peak hours.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
Cashier Team Lead
Zaxbys
01.2024 - 08.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
COOK
Rush's
10.2022 - 01.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Customer Service Cashier
Food Lion
11.2021 - 05.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Answered product questions using knowledge of sales and store promotions.
Education
HIGH SCHOOL DIPLOMA - Communication, Customer Service, Cash Handling, Problem Solving, Teamwork, Salesmanship, Multitasking, Interpersonal Skills, Attention to Detail, Organizational Skills
A.C Flora High School
05.2023
Skills
- Communication
- Customer Service
- Cash Handling
- Problem Solving
- Teamwork
- Salesmanship
- Multitasking
- Interpersonal Skills
- Attention to Detail
- Organizational Skills
- Employee training
- Decision-making
- Customer service focus
- Cash handling
- Punctual and reliable
- Opening and closing procedures
- Staff motivation
Personal Information
Date of Birth: 12/11/04
Ethnicity
African American
Languages
German
Limited Working
Timeline
Shift Manager
Wingstop
01.2025 - Current
CUSTOMER SERVICE
Lowe's
04.2024 - 03.2025
Cashier Team Lead
Zaxbys
01.2024 - 08.2024
COOK
Rush's
10.2022 - 01.2024
Customer Service Cashier
Food Lion
11.2021 - 05.2022
HIGH SCHOOL DIPLOMA - Communication, Customer Service, Cash Handling, Problem Solving, Teamwork, Salesmanship, Multitasking, Interpersonal Skills, Attention to Detail, Organizational Skills
A.C Flora High School
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