Jamaria Hayward
Columbus ,GA
Summary
Technical support professional with strong focus on troubleshooting, system optimization, and user assistance. Expertise in resolving complex technical issues, enhancing user experience, and maintaining operational efficiency. Effective collaborator known for adaptability and delivering reliable results in dynamic environments. Skilled in communication, problem-solving, and using technical tools to support team objectives.
Overview
5
5
years of professional experience
Work History
Technical Support Advisor
Kelly Services
05.2024 - Current
- Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
- Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
- Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
- Continuously sought opportunities to enhance personal knowledge and skills through attending industry conferences, webinars, and ongoing training sessions.
- Analyzed audit findings to detect operational weaknesses for referral to management as potential areas of development focus.
Retail Merchandiser
WIS International Services
06.2022 - 04.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves to match planogram images and instructions.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Streamlined inventory management with accurate tracking and timely reordering of products.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized and maintained displays to achieve clean and appealing product layouts.
Retail Merchandiser
SASR
08.2021 - 06.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Stocked shelves to match planogram images and instructions.
- Implemented data-driven strategies for optimizing product assortment and placement, resulting in increased sales.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
Mobile Expert
Afni Inc, Verizon
11.2019 - 05.2021
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
Education
Associate of Science - Criminal Justice
University of Phoenix
Tempe, AZ06.2025
High School Diploma -
Carver High School
Columbus GA05.2018
Skills
- Software Installation
- System Administration
- Technical Training Leadership
- Remote Support
- Hardware diagnostics
- Network configuration
- Operating systems
- Customer Service
- Desktop support
- Issue Troubleshooting
- Technical Troubleshooting
- Customer service expert
- Microsoft Outlook
- Ticket support system management
- Call recordkeeping
Timeline
Technical Support Advisor
Kelly Services
05.2024 - Current
Retail Merchandiser
WIS International Services
06.2022 - 04.2023
Retail Merchandiser
SASR
08.2021 - 06.2022
Mobile Expert
Afni Inc, Verizon
11.2019 - 05.2021
Associate of Science - Criminal Justice
University of Phoenix
High School Diploma -
Carver High School
Similar Profiles
Vincent BrinkleyVincent Brinkley
Maintenance Planner at Kelly ServicesMaintenance Planner at Kelly Services
TAKIA BONNERTAKIA BONNER
Tier 2 Tech Advisor at Kelly ServicesTier 2 Tech Advisor at Kelly Services
Elyse CaronElyse Caron
Substitute Teacher & Paraprofessional at Kelly ServicesSubstitute Teacher & Paraprofessional at Kelly Services