Summary
Overview
Work History
Education
Skills
Timeline
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Jamaria Jarvis

St Louis,MO

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

8
8
years of professional experience

Work History

Patient Care Assistant

Missouri Better Living
02.2019 - Current
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Managed unit training and activity schedules.
  • Trained in medical terminology in [Language] to improve communication and care for non-native English speaking patients.
  • Planned, prepared, and served meals and snacks according to prescribed diets.

Customer Service Supervisor

Burlington
08.2022 - 01.2023
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Cashier

Footaction USA
02.2016 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Associate Degree - Dental Assisting

Missouri College
St Louis, MO
07.2015

Associate Degree - Medical Assisting

Vatterott College - Berkeley
St Louis, MO
02.2012

Associate Degree - Medical Billing And Coding

Vatterott College - Berkeley
St Louis, MO
06.2011

Skills

  • Quality Improvement Activities
  • Change Linens
  • Patient Medical Histories
  • Patient Feeding
  • Activities of Daily Living (ADL) Assistance
  • Patient Monitoring
  • Medication Administration
  • Infection Control
  • Alcohol Rubs
  • Equipment Disinfection
  • Client Requirements
  • Dressing Application

Timeline

Customer Service Supervisor

Burlington
08.2022 - 01.2023

Patient Care Assistant

Missouri Better Living
02.2019 - Current

Cashier

Footaction USA
02.2016 - 04.2020

Associate Degree - Dental Assisting

Missouri College

Associate Degree - Medical Assisting

Vatterott College - Berkeley

Associate Degree - Medical Billing And Coding

Vatterott College - Berkeley

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Jamaria Jarvis