Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamaria Willomon

New York,NY

Summary

Highly organized and results-driven Administrative Professional with over 5 years of experience in data management, optimizing office operations, and safeguarding confidential records. Proven expertise in Microsoft Office Suite, managing high-volume communications, and driving process improvements. Leverages a strong background in security, customer service, and crisis management to provide seamless administrative support and enhance operational efficiency.

Overview

10
10
years of professional experience

Work History

Clerical Associate

NYC Department of Education
06.2023 - Current
  • Ensures precise data entry and meticulous records management for complex student and administrative files, significantly enhancing data integrity and accessibility.
  • Manages over 50 daily inquiries (phone calls, emails, in-person), providing prompt and effective support to staff, parents, and the public.
  • Drafts and distributes comprehensive professional correspondence, including formal letters, memos, and detailed reports, maintaining clear and consistent communication standards.
  • Processes all incoming and outgoing mail and packages efficiently, consistently adhering to strict confidentiality protocols to safeguard sensitive information.

Security Officer

Allied Universal Security Services
05.2020 - 04.2023
  • Conducted proactive security patrols of diverse commercial properties, adeptly identifying and mitigating potential risks and security breaches.
  • Successfully de-escalated numerous conflict situations through effective communication and swift crisis management techniques, ensuring the safety of individuals and property.
  • Collaborated seamlessly with law enforcement agencies during incidents, providing accurate and detailed reports to support investigations.
  • Trained and mentored new security personnel on established protocols, emergency procedures, and best practices, enhancing team preparedness and performance.

Loss Prevention Specialist

Children's Place
09.2018 - 01.2020
  • Reduced inventory loss by 10% through strategic product positioning and implementing effective theft deterrence techniques.
  • Responded rapidly to security alerts and alarms, while consistently delivering professional and courteous customer service in high-pressure situations.
  • Maintained comprehensive incident reports and actively collaborated with management to develop and refine loss prevention policies and procedures.

Youth Counselor

Sanctuary for Families
06.2015 - 01.2018
  • Supervised groups of over 15 at-risk youth, consistently cultivating safe, engaging, and supportive environments that fostered positive development.
  • Maintained meticulous and confidential case documentation, ensuring compliance with organizational and legal reporting requirements.
  • Implemented effective conflict resolution strategies, significantly improving peer relationships and coordinating essential support with families and social workers.

Education

High School Diploma -

Newtown High School
Queens, NY
01.2015

Skills

  • Administrative: Data Entry, Document Management, Scheduling & Calendar Management, Mail Processing, Records Management, Confidentiality Protocols, Office Coordination
  • Communication: Professional Correspondence, Multi-line Phone Systems, High-Volume Customer Service, Conflict Resolution, Training & Mentoring
  • Technical: Microsoft Office Suite (Word, Excel, Outlook), Database Management, Office Equipment Operation, Inventory Systems, Report Generation

Timeline

Clerical Associate

NYC Department of Education
06.2023 - Current

Security Officer

Allied Universal Security Services
05.2020 - 04.2023

Loss Prevention Specialist

Children's Place
09.2018 - 01.2020

Youth Counselor

Sanctuary for Families
06.2015 - 01.2018

High School Diploma -

Newtown High School

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