JAMARII PERRINGTON
Devens,MA
Summary
Dynamic and resourceful IT support specialist with experience at Grafton Job Corps, beginner at troubleshooting technical issues and enhancing user experience. Recognized for strong problem-solving abilities and a positive attitude, I effectively collaborated with teams to streamline operations and improve service delivery in fast-paced environments.
Overview
1
1
Certification
Work History
Student Help Desk (Work Based Learning Off Center)
Grafton Job Corps
North Grafton, MA
05.2026
- Assisted students with directions, office locations, student portal access, and other campus resource questions to help them navigate services efficiently.
- Supported the IT Department Director with daily technical needs and tasks as requested.
- Installed, uninstalled, relocated, and organized computers, monitors, printers, and related equipment.
- Performed basic troubleshooting on computers, printers, student sign-in systems, and other devices to identify and resolve common issues.
- Tested equipment for faulty power supplies and assisted with related hardware diagnostics.
- Answered incoming phone calls and provided clear, helpful responses to student and staff inquiries.
Student Help Desk (Work Based Learning On Center)
Shriver Job Corps
Devens, MA
03.2026
- Provided technical support to students and staff by diagnosing and resolving basic computer, software, and connectivity issues to minimize work disruptions.
- Reset passwords and assisted users with account access and system login problems.
- Reimaged computers using flash drives to deploy clean operating system configurations.
- Set up, disconnected, transferred, and organized desktop workstations, monitors, printers, and other equipment.
- Answered user questions and delivered clear, helpful guidance on technology use.
- Escalated complex or advanced technical issues beyond basic support level to the IT Manager/supervisor for further resolution.
- Answered incoming phone calls and provided clear, helpful responses to student and staff inquiries.
Education
Shriver Job Corps
Devens, MASkills
- Positive Attitude
- Teamwork & Collaboration
- Flexibility & Adaptability
- Problem-Solving
- Attention to Detail
- Time Management
- Active Listening
- Fast Learner
- Multi-Tasking
- Technical Troubleshooting
Certification
- Microsoft Office Specialist: Word Associate (Office 2019), Microsoft, 01/01/25
- Microsoft Office Specialist: PowerPoint Associate (Office 2019), Microsoft, 01/01/25
- CompTIA A+ ce Certification, CompTIA, 01/01/26
Awards
Rising Star Award - Shriver Job Corps Center, 01/01/26, Shriver Job Corps Center
Additional Information - Independent Study
Independent Study in Networking and Cybersecurity Self-Directed Technology and IT Projects Server Administration and Community Management Continuous Professional Development Through Industry Certifications
Projects And Technical Experience
- Server Owner and Administrator, Managed and maintained online servers and communities. Configured user permissions, moderation systems, and role management. Assisted users with technical and administrative issues. Developed leadership, communication, and organizational skills through community management.
- Computer Repair and Troubleshooting, Diagnosed basic hardware and software issues on desktop computers. Performed preventive maintenance and cleaning on computer systems. Assisted with troubleshooting network and connectivity issues. Constructed, terminated, and tested Ethernet cables according to networking standards.
Timeline
Student Help Desk (Work Based Learning Off Center)
Grafton Job Corps
05.2026
Student Help Desk (Work Based Learning On Center)
Shriver Job Corps
03.2026
Shriver Job Corps