Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
license
Generic

Jamario Madison

Saint Louis,MO

Summary

Dynamic professional with extensive experience at Boeing as a certified HVAC technician, excelling in technical troubleshooting and system optimization. Proven ability to enhance operational efficiency and train staff effectively. Strong leadership and critical thinking skills drive successful project outcomes and foster a collaborative work environment. Committed to safety and compliance in all tasks.

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Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Logistics professional with hands-on experience in forklift operation, emphasizing precision and safety. Known for teamwork and reliability, adapting to shifting priorities. Skilled in inventory management and operating heavy machinery, bringing dependable and results-focused approach.

Experienced hospitality professional prepared for restaurant ownership. Demonstrated ability to drive results through effective team collaboration and adaptability to changing needs. Skilled in staff management, customer service excellence, and operational efficiency. Reliable and focused on achieving high standards and exceptional guest experiences.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Landscaper/Groundskeeper

3M Landscaping
01.2003 - 07.2013
  • Designed and implemented landscape layouts, enhancing aesthetic appeal for residential and commercial properties.
  • Operated heavy machinery and tools, ensuring safety and efficiency during landscaping projects.
  • Supervised team members, providing guidance on techniques and best practices for optimal results.
  • Conducted regular site evaluations to assess plant health and recommend maintenance strategies.
  • Enhanced workflow processes by implementing efficient scheduling and resource management techniques across projects.
  • Trained new staff on equipment operation, safety protocols, and company standards to ensure compliance.

Customer Service Representative

SBC Communications
09.2013 - 03.2015
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing customer satisfaction.
  • Utilized CRM software to track interactions and streamline service processes, improving response times.
  • Trained new representatives on company policies and procedures, fostering a knowledgeable support team.
  • Collaborated with cross-functional teams to address complex customer issues, ensuring timely resolutions.
  • Analyzed trends in customer feedback to identify areas for product enhancement and service optimization.

Forklift Operator

FedEx
06.2015 - 11.2020
  • Operated forklifts to transport materials safely within warehouse environment.
  • Conducted pre-operation safety checks on equipment to ensure compliance with safety standards.
  • Trained new operators on safe forklift operation and best practices for material handling.
  • Implemented improvements in workflow that reduced downtime during peak operational hours.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Restaurant Owner

Kreme Restaurant
01.2019 - 05.2022
  • Managed daily operations to ensure exceptional customer service and satisfaction.
  • Developed and implemented menu changes based on seasonal ingredients and customer feedback.
  • Trained and mentored staff in food safety protocols and efficient service techniques.
  • Oversaw inventory management to optimize supply chain efficiency and reduce waste.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Managed payroll, daily deposits, and cost controls.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Managed inventory control, optimizing supply chain processes to reduce waste and improve cost efficiency.

HVAC Technician

Boeing
09.2022 - Current
  • Collaborated with engineering teams to troubleshoot complex HVAC systems in aircraft manufacturing environments.
  • Developed process improvements for HVAC service workflows, reducing response times for maintenance requests.
  • Led initiatives to streamline parts inventory management, ensuring timely availability of critical components for repairs.
  • Trained junior technicians on proper HVAC installation techniques and safety protocols.
  • Adapted installation techniques according to specific building layouts or restrictions while meeting code compliance requirements.
  • Performed routine preventative maintenance on HVAC equipment, enhancing efficiency and reliability.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Assisted in maintenance, repair and installation of ventilation systems.
  • Inspected cooling systems and identified potential problems.
  • Ensured compliance with safety standards in all installation and maintenance tasks, promoting safe working environment.

Education

University City High School
Saint Louis
05-2000

Skills

  • Technical troubleshooting
  • Electrical wiring
  • Leak checks
  • System troubleshooting
  • Package and split systems
  • HVAC and refrigeration systems
  • Heating systems
  • HVAC controls
  • Air conditioning
  • Certified HVAC technician
  • Maintenance scheduling
  • Staff supervision
  • Business planning
  • Small business operations
  • Financial planning
  • Employee scheduling
  • Online ordering management
  • Staff hiring
  • Health code compliance
  • Operations management
  • Heavy lifting
  • Flexible and adaptable
  • Using hand tools
  • Grounds maintenance
  • Landscape maintenance
  • Landscape equipment operation
  • Equipment maintenance
  • Watering lawns and trees
  • Sustainable landscaping
  • Critical thinking
  • Active listening
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Professional telephone demeanor
  • Microsoft outlook
  • Forklift operator certification
  • Loading and unloading
  • Teamwork and collaboration
  • Safety awareness
  • Material handling
  • Lift equipment operation
  • Storage and organization
  • Heavy equipment operations
  • OSHA compliance

Accomplishments

  • Supervised a team of 4 workers during the complete installation of commercial HVAC ducting and equipment.
  • Resolved product issue through consumer testing.

Certification

  • HVAC Certification
  • Forklift Certified
  • Ohsa Certified
  • Boom & Scissor Lift Certified


Timeline

HVAC Technician

Boeing
09.2022 - Current

Restaurant Owner

Kreme Restaurant
01.2019 - 05.2022

Forklift Operator

FedEx
06.2015 - 11.2020

Customer Service Representative

SBC Communications
09.2013 - 03.2015

Landscaper/Groundskeeper

3M Landscaping
01.2003 - 07.2013

University City High School

license

Class E Chauffeur License

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