JA'MARIO WELLS
Las Vegas,NV
Summary
Results-driven professional with 7+ years in B2B engagement, strategic marketing, and technical support. Skilled in CRM systems, project planning, and stakeholder communication. Proven ability to boost revenue and lead cross-functional teams. Adept with tools like Trello and Excel. Seeking a tech-forward role that merges client success, digital innovation, and strategic execution. Open to relocation and remote work.
Overview
7
7
years of professional experience
Work History
Floorcovering Sales Representative
Sherwin-Williams
01.2023 - Current
- Increased territory revenue by 15% within a $2.3M book of business by developing customized product demonstrations.
- Managed client database using CRM software and streamlined account management workflows.
- Delivered data-driven presentations to influence buying decisions and optimize customer lifecycle.
Quality Control Field Tech
Sherwin-Williams
01.2021 - 01.2023
- Acted as technical liaison between operations and contractors, ensuring timely project delivery within budget.
- Monitored performance metrics and enforced quality standards across all field service jobs.
- Collaborated on team process improvements using Microsoft Excel and project tracking tools.
GuestPath Coordinator
Delaware North
01.2019 - 01.2022
- Elevated Net Promoter Score from 26 to 41 through streamlined communication protocols and feedback loops.
- Orchestrated training programs using internal LMS and managed 500+ associates during high-volume events.
Social Media Manager
Auto Services Unlimited
01.2019 - 01.2020
- Directed $2,000/month digital marketing budget and executed high-engagement campaigns across Facebook and Instagram.
- Increased brand visibility by 57% in 30 days through creative content, A/B testing, and performance analytics.
Lead Technician
Experimac
01.2018 - 01.2020
- Diagnosed and resolved advanced software/hardware issues for Apple and PC devices.
- Led onboarding for new techs and created documentation for internal troubleshooting workflows.
- Boosted social media engagement by 70% with targeted educational content.
Education
Master of Arts - Strategic Communication
Bowling Green State University
Bowling Green, OH01.2021
Bachelor of Liberal Studies - undefined
Bowling Green State University
Bowling Green, OH01.2017
Skills
- CRM Tools: Salesforce, HubSpot
- Marketing Tools: Meta Business Suite, Hootsuite
- Office Suite: Microsoft Excel (VLOOKUP, Pivot Tables), Google Workspace
- Communication: Slack, Zoom, MS Teams
- Project Tools: Trello, Jira (basic)
- Social Media Analytics Content Creation Technical Support Troubleshooting
- Technical project planning
- Project leadership
- Stakeholder communication
Timeline
Floorcovering Sales Representative
Sherwin-Williams
01.2023 - Current
Quality Control Field Tech
Sherwin-Williams
01.2021 - 01.2023
GuestPath Coordinator
Delaware North
01.2019 - 01.2022
Social Media Manager
Auto Services Unlimited
01.2019 - 01.2020
Lead Technician
Experimac
01.2018 - 01.2020
Bachelor of Liberal Studies - undefined
Bowling Green State University
Master of Arts - Strategic Communication
Bowling Green State University
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