Jamarius Easter
Dallas,TX
Summary
Dynamic barista with extensive experience at Starbucks, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction through personalized beverage creation and efficient service. Skilled in espresso machine operation and time management, consistently contributing to a positive atmosphere and training new hires to uphold high standards.
Overview
4
4
years of professional experience
Work History
Barista/Retail Worker
Starbucks
04.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
High School Diploma -
North Mesquite High School
Mesquite, TXSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- New hire training
- Performance improvement
- POS systems
- Espresso machine operation
- Adaptive and creative
- Problem-solving
- Multitasking and organization
- Speedy and efficient
- Customer service
- Multitasking
Timeline
Barista/Retail Worker
Starbucks
04.2021 - Current
High School Diploma -
North Mesquite High School
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