Jamariya Peoples
856 Marion Ln Birmingham,AL
Summary
Extremely dependable with track record of attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges while quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Front Office Associate
Seale Harris Clinic
Birmingham, AL
12.2023 - Current
- Greeted patients upon arrival and provided them with necessary paperwork.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Verified insurance information prior to appointment booking.
- Provided clear instructions to patients regarding their upcoming visits.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Input patient data into the electronic health record system.
- Processed payments and updated accounts to reflect balance changes.
Customer Service Representative
Blue Cross Blue Shield of Alabama
Birmingham, AL
02.2022 - 10.2023
- Answered 50-60 inbound calls daily
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
- Identified areas of potential fraud or abuse in claims processing activities.
- Documented and tracked customer benefit details using CIS.
- Researched relevant policy information to answer customer questions.
- Advised providers on available coverage options that best fit their patients individual needs.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
- Navigated computer system to look up customer information and update policies.
- Assisted claimants, providers and clients with problems or questions regarding claims.
Customer Service Associate Expert
T-Mobile
Birmingham, AL
09.2018 - 01.2022
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Answered 30-40 phone calls from customers promptly and courteously.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Processed credit card payments for customers.
- Developed strategies for improving overall collections performance.
- Set up and monitored payment plans and processed payments.
Education
Tarrant High School
Birmingham, AL05-2018
Skills
- Attention to Detail
- Multitasking
- Problem-Solving
- Insurance Verification
- Scheduling expertise
- Telephone Etiquette
- Computer Skills
- Strong Work Ethic
- Service Sales
- Benefits Explanation
Timeline
Front Office Associate
Seale Harris Clinic
12.2023 - Current
Customer Service Representative
Blue Cross Blue Shield of Alabama
02.2022 - 10.2023
Customer Service Associate Expert
T-Mobile
09.2018 - 01.2022
Tarrant High School
Similar Profiles
Skilah BonaventureSkilah Bonaventure
Front Office Receptionist at Seale Harris ClinicFront Office Receptionist at Seale Harris Clinic
Sequoyah CalixSequoyah Calix
Sonographer at Seale HarrisSonographer at Seale Harris
Renita ColesRenita Coles
Assistant Nurse Manager at Harris & Smith OB/GYN clinicAssistant Nurse Manager at Harris & Smith OB/GYN clinic