JAMARQUES MANSON
Charlotte
Summary
Experienced transportation professional prepared for this role, bringing strong focus on safety, efficiency, and adherence to regulations. Strong work ethic, adaptability and exceptional
interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in vehicle inspection, route planning, and cargo handling. Known for reliability, teamwork, and adapting to changing needs while consistently achieving results. Strong communication skills and record of maintaining high standards in all operations.
Overview
12
12
years of professional experience
Work History
Class A CDL Truck Driver
Sygma Network
01.2023 - Current
- Transported and safely delivered items to prevent damage or loss.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
- Operated with safety and skill to avoid accidents and delays following established traffic and transportation procedures.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Resolved customers' complaints regarding products or services
Class A CDL Truck Driver
Coca-Cola
06.2021 - 01.2023
- Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist.
- Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.
- Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars.
- Navigated and planned each route with up-to-date GPS support, accounting for weather or construction issues, to prevent costly and avoidable delays.
- Hooked and unhooked trailers from tractor and converter dollies.
- Addressed and resolved customer concerns, problems and questions professionally and courteously and developed positive long-range working relationships with repeat customers.
- Made and broke up sets of trailers by using and handling converter gear, inspected truck equipment such as tires, lights, brakes, gas, oil and water
and performed minor repairs. - Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
User Advocate Manager
Hiatus Inc
10.2018 - 06.2021
- Promoted within 6 months to mentor a 8-member team while providing top notch collections support within an outbound and inbound call center.
- Client Services: Negotiated with clients to resolve account delinquencies and technical problems while earning client trust and maintaining company loyalty.
- Continuously achieving quality assurance while providing the best customer service.
- Team development: Mentored associates on a one-on-one basis to help produce revenue and create development plans that improved performance.
- Held weekly team meetings to coach associates based on performance analysis.
- Awards: Distinguished as a top producer and revenue generator annually ( 2018/2019/2020)
- Constantly achieved high ranking within the company regarding call volume on a month to month basis.
- Process Improvement: Created a simplified checklist for monitoring weekly collections that helped increase team production.
- Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions.
- Automated document flow by maintaining coaching and developing sessions, time-off requests and payroll data into database.
- Set and managed performance benchmarks for call center employees.
Customer Solution Manager
Cisco Systems, Inc.
11.2015 - 10.2018
- Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Built relationships with strategic partners leading to business development
opportunities. - Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
- Established new workflow and employee training processes to improve operational efficiency.
- Resolved inquiries to consistently meet performance benchmarks, including speed, accuracy and volume.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Delivered software solutions consistent with product roadmap, release plan milestones and key performance indicators.
Irrigation Administrator
Am Pm Irrigation
07.2014 - 09.2015
- Responsible for setting parameters on the use of materials and services within the approved financial budgets of the irrigation projects
- Counsel clients in terms of water usage that may increase the company's productivity and decrease their cost
- Monitors the irrigation system in terms of its usability and its maintenance programs
- Directs needed workers in irrigation system projects
- Determines needed tools and materials for projects, including inventory
- Collates relevant information needed in initiating an irrigation project including historical data pertaining to system condition or spare parts
- Improved office organization by developing filing system and customer database protocols.
- Kept software updated with latest patches to prevent unauthorized access.
- Mitigated financial discrepancies, accurately monitoring payroll, credit card purchases, invoicing and budgeting.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Identified operational and performance issues and worked with managers to resolve concerns.
Retail Assistant Manager
Aéropostale
02.2013 - 05.2014
- Trained store staff by reviewing and revising orientation to products and sales training materials.
- Developed and implemented new product training.
- Maintained inventory by checking merchandise to determine inventory levels and anticipating customer demand.
- Prepared reports by collecting, analyzing, and summarizing information.
- Purchased inventory by researching emerging products, anticipating buyer interest, negotiating volume price breaks, placing and expediting orders, and verifying receipt.
- Contributed to team effort by accomplishing related results as needed.
- Maintained quality service by establishing and enforcing organization standards.
- Maintained a safe and clean store environment by developing and publishing evacuation routes.
- Positively impacted product relevance through careful distribution merchandising and display techniques.
- Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly.
- Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Education
Bachelor's Degree - Business Administration
Johnson C. Smith University
Charlotte, NC01.2021
High School Diploma -
Middle Creek High School
Apex, NC01.2013
Skills
- Clear communication skills
- Attentiveness
- Customer service
- Detail-Oriented
- Team development
- Mentorship
- Process Improvement
- Cargo Handling
- Loading and Unloading
- Delivery Instructions Verification
- Attention to Detail
- Cargo Security
- Payment Collection
- Time Management
- Air Brake Certification
- Pretrip inspections
Timeline
Class A CDL Truck Driver
Sygma Network
01.2023 - Current
Class A CDL Truck Driver
Coca-Cola
06.2021 - 01.2023
User Advocate Manager
Hiatus Inc
10.2018 - 06.2021
Customer Solution Manager
Cisco Systems, Inc.
11.2015 - 10.2018
Irrigation Administrator
Am Pm Irrigation
07.2014 - 09.2015
Retail Assistant Manager
Aéropostale
02.2013 - 05.2014
High School Diploma -
Middle Creek High School
Bachelor's Degree - Business Administration
Johnson C. Smith University