Ja'Marqus Walker
Cypress
Summary
Seeking an entry-level position to develop and enhance skills, reach professional goals. Eager to secure challenging role within company to effectively utilize talents in dynamic work environment. Passionate about contributing positively to team, achieving success in career endeavors. Committed to continuous learning, growth to excel in chosen field.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Hungry Howie's Pizza
03.2021 - Current
- Establish and review store specific performance targets in employee satisfaction, guest service and margin improvement. Oversee efficient and cost-effective operations including profitability, human resources, and marketing. Select, train, and develop managerial employees. Maintain company standards in food safety, product, and facility specifications. Introduce and reinforce new products and initiatives.
Front Desk Concierge
Sleep Inn and Suites
04.2017 - Current
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
- Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Coordinated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Processed payments accurately, balancing cash drawer at the end of each shift.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
Forklift Operator
Daikin
03.2019 - 03.2021
- Transported cardboard and trash hoppers throughout warehouse.
- Upheld sanitation standards.
Laborer
CB&I
04.2017 - 03.2019
- Operated equipment including blowtorches, forklifts, power drills, and pressure washers.
- Upheld organizational standards prior to layoff.
Order Selector/Forklift Operator
GROCERY SUPPLY
10.2014 - 04.2017
- Operated sit-down and stand-up forklifts to select products.
- Managed operation of two pallet jack machines.
CUSTOMER CARE AGENT
XEROX
03.2012 - 10.2014
- Handled customer calls for Sprint, providing billing and technical support.
- Proficient in identifying and addressing device malfunctions.
- Addressed technical and account-related issues to enhance customer satisfaction.
- Ensured high-quality customer interactions and maintained client satisfaction.
MAIL CARRIER
U.S.P.S
01.2010 - 03.2012
- Sorted and arranged mail and packages efficiently.
- Ensured delivery vehicle remained tidy.
- Ensured precise delivery of mail to intended addresses.
Education
High school or equivalent - undefined
Frederick Douglass Preparatory High School
Skills
- I have experience in a warehouse/ general labor environment as well as order selecting I am able to lift and handle packages weighing up to 70-100 lbs
- I am an outgoing determined person as well as a great listener I pride myself in taking direction respectfully when given Once informed I can be a great leader when the opportunity presents itself
- Very familiar with Microsoft software as well as using the computer for functions/ fax or copying machine
- Familiar with taking inventory for companies as well as having cashier experience
- Experienced in multi-tasking
- Safety compliant
- Organization skills
- Work well with others
- Forklift
- General Labor
- General Laborer
- Construction Laborer
- Warehouse Associate
- Windows software skills
- Typing skills
- Talking on the phone with customers
- Customer service
- Data entry
- Call center experience
- Collections experience
- Call center collections experience
- Math skills
- Excel skills
- Spreadsheet Skills
Certification
- Drivers License
- Forklift Certification
Accomplishments
I have been recognized for great performance in my current position and previous positions.
Languages
English
Timeline
Manager
Hungry Howie's Pizza
03.2021 - Current
Forklift Operator
Daikin
03.2019 - 03.2021
Front Desk Concierge
Sleep Inn and Suites
04.2017 - Current
Laborer
CB&I
04.2017 - 03.2019
Order Selector/Forklift Operator
GROCERY SUPPLY
10.2014 - 04.2017
CUSTOMER CARE AGENT
XEROX
03.2012 - 10.2014
MAIL CARRIER
U.S.P.S
01.2010 - 03.2012
High school or equivalent - undefined
Frederick Douglass Preparatory High School
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