Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ja'Marr BROWN

Santa Clara,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front Desk Night Auditor

Crestline Hotels
03.2023 - Current
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Assisted hotel guests with check in and out procedures courteously.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.

Customer Experience Associate

Hertz
02.2022 - 04.2023
  • Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
  • Built sustainable relationships and trust with customer accounts through open interactive communication.
  • Improved product knowledge skills to understand customer needs and provide real, effective solutions.
  • Communicated with customers via phone, email and online chats.
  • Collected customer feedback and recorded into system, sharing key details with appropriate departments and team members.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Hotel Front Desk Supervisor

Bella Vista Inn
08.2018 - 03.2022
  • Facilitated successful front desk operations for high-volume hotel.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Responded to and resolved guest issues or complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.

Assistant Manager

Safeway
09.2014 - 07.2018
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed business performance data and forecasted business results for upper management.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Retail Store Manager

Sears
01.2009 - 06.2014
  • Built and maintained strong working relationships with team members.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Supervised cash drawer balances and deposits of store receipts.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Boosted company sales by developing and implementing strategic marketing approaches.

Education

Associate of Applied Arts - Accounting And Finance

Delgado Community
New Orleans, LA
05.2022

Skills

  • Payment Oversight
  • Inventory Oversight
  • Guest Services
  • Tracking Expenses
  • Safety and Security Procedures
  • Oral and Written Communications
  • Company Policies and Procedures
  • Reception Management
  • Marketing
  • Branding
  • Customer Relations
  • Revenue Generation

Certification

Customer engagement - 10+ years Data Entry - 10+ years Excellent interpersonal skills - 10+ years Excellent problem-solving skills - 10+ years Accounting - 10+ years Money Management - 10+ years Guest/Customer Relations - 10+ years

Timeline

Front Desk Night Auditor

Crestline Hotels
03.2023 - Current

Customer Experience Associate

Hertz
02.2022 - 04.2023

Hotel Front Desk Supervisor

Bella Vista Inn
08.2018 - 03.2022

Assistant Manager

Safeway
09.2014 - 07.2018

Retail Store Manager

Sears
01.2009 - 06.2014

Associate of Applied Arts - Accounting And Finance

Delgado Community

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Ja'Marr BROWN