Ja'Marr Brown
Santa Clara,CA
Summary
Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented, compassionate, helpful professional adept at handling stressful situations with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills. Works in full compliance with industry safety and sanitation standards.
Overview
15
15
years of professional experience
Work History
Front Desk Night Auditor
Crestline Hotels & Resorts Inc.
04.2023 - 02.2024
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Performed nightly updates to room charges and rates.
- Prepared reports on guest satisfaction levels and other metrics.
- Kept accounts in balance and ran daily reports to verify totals.
- Documented accounts and logs throughout shift to keep up with requirements.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
Customer Experience Associate
Hertz Rent A Car
01.2022 - 08.2023
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
Front Desk Supervisor
Bella Vista Inn
08.2018 - 03.2022
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Patient Transporter
Ochsner Baptist Medical Center
09.2014 - 06.2018
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Upheld strict confidentiality standards regarding patient information in adherence with HIPAA regulations.
Patient Transport Aide
Tulane Medical Center
08.2009 - 07.2014
- Used principles of growth and development to provide age-specific treatment and care.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted doctors with preparation of medical equipment for smooth and efficient surgeries.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maintained cleanliness and organization of transport equipment, ensuring availability for immediate use when needed.
- Streamlined hospital operations by coordinating closely with medical staff for prompt pick-up and drop-off of patients.
Education
Associate of Applied Science - Accounting And Finance
Delgado Community College
New Orleans, LA05.2002
Skills
- Time Management
- Regulatory Compliance
- Report Generation
- Patient Safety
- Equipment moving
- Specimen Transportation
- Medical Supply Stocking
- Computer Literacy
- Equipment Disinfection
- Environmental Policies Compliance
- Administrative Support
- Front Office Support
- Guest accommodations
- Patience and composure
- Supply and Materials Oversight
- Data Confidentiality
Timeline
Front Desk Night Auditor
Crestline Hotels & Resorts Inc.
04.2023 - 02.2024
Customer Experience Associate
Hertz Rent A Car
01.2022 - 08.2023
Front Desk Supervisor
Bella Vista Inn
08.2018 - 03.2022
Patient Transporter
Ochsner Baptist Medical Center
09.2014 - 06.2018
Patient Transport Aide
Tulane Medical Center
08.2009 - 07.2014
Associate of Applied Science - Accounting And Finance
Delgado Community College
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