JA' MARR Mickerria

• Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
• Kept accounts in balance and ran daily reports to verify totals.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.

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• Employed active listening skills to accurately understand customer concerns and address them effectively.
• Looked for additional ways to expand products to customers by upselling new products and services.
• Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
• Worked diligently toward meeting or exceeding KPIs related to metrics such as average handle time, first call resolution, and overall customer satisfaction scores.

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• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

• Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
• Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
• Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
• Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
• Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.