Jamarr Williams
Blythewood,SC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Collections Supervisor
One Main Finanical
05.2023 - Current
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Maintained a high level of customer satisfaction through professional communication.
- Established performance metrics to evaluate team success and identify areas for improvement.
- Improved team productivity through ongoing coaching, training, and performance evaluations.
- Reduced delinquency rates with proactive account management and timely followups.
- Scheduled regular team meetings to review goals, analyze results data, discuss challenges faced during the collection process.
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Increased recovery rates for difficult accounts by utilizing effective negotiation skills.
- Processed payments and applied to customer balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Trained new team members on scripts, company services, and collection strategies.
Senior Collections Specialist
One Main Finanical
09.2019 - Current
- Oversaw training initiatives for new hires, resulting in increased productivity and consistent performance standards across the team.
- Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
- Processed debtor payments and updated accounts to reflect new balance.
- Streamlined the collections process for increased success rates and improved customer relations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services, and collection strategies.
- Used skip tracing and other techniques to locate debtors.
- Responded to customer inquiries and provided detailed account information.
Patient Care Coordinator/Insurance Claims Specialist
Amerisource Bergen -Lash Group
06.2016 - 07.2019
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Verified patient insurance eligibility and entered patient information into system.
- Take inbound and outbound calls, processed applications and prescriptions.
- Participated as a change agent on Project Fusion
- Engaged with patients to provide critical information.
- Examined claims forms and other records to determine insurance coverage.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Member Relations Specialist/Customer Service Representative
Optum
03.2014 - 04.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Worked to ensure that customers benefits are covered under Medicare plan. Verified benefits
- Thoroughly investigated insurance claims to ensure the proper codes are being used.
- Approved or denied claims based on accuracy of the initial claim made.
- strong written and oral communications with doctors and patient advocates.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Applied Science - Business Management
York Technical College
Rock Hill, SC05-2015
Skills
- Critical thinking skills
- Claims investigation
- Payment processing skills
- HIPAA compliance
- Patient care coordination
- Claims analysis
- Debt recovery expertise
- Claims adjustment
Accomplishments
- Supervised team of 10 staff members.
- Achieved top performer awards monthly through effectively meeting departments goals .
- Met liquidation and annual balance resolve targets 12 out of 12 months in 2023
- Spoke at the lash 2017 conferance
- call calibration with Jim Cleary
- Nominated as top performer for GSK PAP.
- Trained agents to become more efficient in One main collection processes
Timeline
Collections Supervisor
One Main Finanical
05.2023 - Current
Senior Collections Specialist
One Main Finanical
09.2019 - Current
Patient Care Coordinator/Insurance Claims Specialist
Amerisource Bergen -Lash Group
06.2016 - 07.2019
Member Relations Specialist/Customer Service Representative
Optum
03.2014 - 04.2016
Associate of Applied Science - Business Management
York Technical College
Similar Profiles
Trinity ScottTrinity Scott
Personal Loan Specialist at One Main FinanicalPersonal Loan Specialist at One Main Finanical
Heather ClarkHeather Clark
Senior Collector at One Main FinanicalSenior Collector at One Main Finanical
Thea TouchetThea Touchet
Assistant Manager at One Main FinanicalAssistant Manager at One Main Finanical