Jamarree Daniels
Irving
Summary
Professional who is knowledgeable and hardworking looking to transition from the U.S Army duty to the civilian workforce. Exceptionally skilled Logistics specialist with almost 4 years of logistics experience. Recognizes consistently for performance excellence and contributions to success in management for the military. Strengths in analytical and decision making backed by training in Supply Chain Management is what makes this background stand out from other applicants. An individual who is adaptable, and holds knowledge regarding supporting and maintaining computer systems, software's, and networks. I am now in the SAAS field looking to expand my journey in the world of technology and embracing the ever-growing field of tech.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Fellers
10.2025 - Current
- Developed and maintained strong customer relationships to enhance client retention.
- Utilized CRM systems to track sales activities and customer interactions efficiently.
- Collaborated with marketing teams to align promotional strategies with sales goals.
- Identified and pursued new business opportunities through targeted outreach initiatives.
- Analyzed customer feedback to refine sales approaches and improve service delivery.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Sales Engineer (Contract Position)
KMS Lighthouse
06.2024 - 09.2024
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Identified and supported resale opportunities to achieve sales plans.
- Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Managed technical integration, systems engineering program management, customer support and program management.
Account Manager
MechaSense
05.2023 - 01.2024
- Possess knowledge in HVAC Artificial Intelligence Software; Including solutions of the SAAS technology
- Monitors and collects all technical information and designs appropriate workflow for customers
- Designs and directs technical presentations and recommends solutions for client issues
- Identifies and develops business opportunities with new and existing customers by utilizing your product knowledge & applications experience in the HVAC market
- Responsible for annual sales targets and sales growth of territory Ensures quality standards were maintained for both pre-sale and post-sale customer support and order fulfillment
- Initiated sales process, pre-qualify customers/partners and coach sales through to order
- Process and analyzes data inside CRM
- Researches and implements new technology solutions including CRM software, email marketing opportunities, and company outreach.
Sales Development Representative
Operatix
02.2023 - 05.2023
- Provided complete and appropriate solutions for every potential customer to boost top-line revenue growth, customer acquisition levels, and profitability
- Qualified leads from marketing campaigns as sales opportunities
- Contacted potential prospects through cold calls and emails Presents our company to potential prospects
- Built long-term trusting relationships with prospects, Proactively seeks new business opportunities in the market
- Set up meetings or calls between (prospective) customers and Account Executives Reports to the Sales Manager on sales results.
Logistics Customer Support Specialist
US Army
07.2019 - 10.2022
- Evaluated customer issues and trends to determine areas in need of improvement and implemented corrections
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Maintained 100% accuracy and current customer account data with manual forms processing and digital information updates
- Offered advice and assistance to customers, paying attention to special needs or wants
- Communicated with vendors regarding backorder availability, future inventory, and special orders
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices, and shipments
- Produced weekly status reports 75 % detailing logistic operations and problems.
Education
Associate of Applied Science - Computer Information Systems
California Institute of Arts & Technology
San Diego, CA07-2025
Certificate in Computer Information Systems - Systems Engineering
California Institute of Arts & Technology
San Diego, CA04-2024
Certification Training, Computer User Support Specialist - Information Technology
ACI Learning
Irving, TX01-2023
Certification IT Information Library Foundations Certification (ITIL) - Information Technology
PeopleCert
10-2022
Skills
- Troubleshooting
- Microsoft Office 365
- Time Management
- Cycle Cost Analysis
- Microsoft Windows
- Customer Service
- Amazon Web Services
- Information Technology
- Hubspot & Salesforce
- Software Sales
- CRM Management
- Account Management
- SAAS
- Presentations Skills
- Cold Calling
- End-user support
- Problem-solving skills
- IT service management
Timeline
Inside Sales Representative
Fellers
10.2025 - Current
Sales Engineer (Contract Position)
KMS Lighthouse
06.2024 - 09.2024
Account Manager
MechaSense
05.2023 - 01.2024
Sales Development Representative
Operatix
02.2023 - 05.2023
Logistics Customer Support Specialist
US Army
07.2019 - 10.2022
Certification Training, Computer User Support Specialist - Information Technology
ACI Learning
Associate of Applied Science - Computer Information Systems
California Institute of Arts & Technology
Certificate in Computer Information Systems - Systems Engineering
California Institute of Arts & Technology
Certification IT Information Library Foundations Certification (ITIL) - Information Technology
PeopleCert