Jamarree Payne
Mableton,GA
Summary
Dynamic Guest Experience Manager with a proven track record at Cava Grill, enhancing customer satisfaction and streamlining operations. Expert in training and coaching, with a knack for resolving complaints swiftly, ensuring a seamless guest experience. Skilled in food safety and customer service, adept at fostering loyalty and increasing revenue through innovative upselling techniques.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Experience Manager
Cava Grill
11.2023 - Current
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Ensured seamless check-in/check-out processes by creating clear guidelines and providing staff with comprehensive training.
- Organized special events tailored to guests'' interests, promoting engagement and loyalty within the hotel community.
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
- Mentored junior staff members in best practices for delivering outstanding service experiences to guests from diverse backgrounds.
- Introduced innovative upselling techniques that resulted in increased revenue from add-on services and amenities.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
04.2023 - 11.2023
- Worked front counter, drive-thru and other areas.
Grill Cook
Chipotle
10.2022 - 04.2023
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
Cook
Popeyes Chicken
12.2022 - 03.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Togo Specialists
Chili's Restaurant
08.2022 - 11.2022
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
Crew Member
Firehouse Subs
10.2022 - 10.2022
Crew Member
Tropical Smoothie
05.2022 - 05.2022
- Worked front counter, drive-thru and other areas.
Skills
Training
Coaching
Acting with agility
Fast learner
Food safety
Knife safety
Customer service
Certification
Manager food safety
Timeline
Guest Experience Manager
Cava Grill
11.2023 - Current
Crew Member
Bojangles' Famous Chicken 'n Biscuits
04.2023 - 11.2023
Cook
Popeyes Chicken
12.2022 - 03.2023
Grill Cook
Chipotle
10.2022 - 04.2023
Crew Member
Firehouse Subs
10.2022 - 10.2022
Togo Specialists
Chili's Restaurant
08.2022 - 11.2022
Crew Member
Tropical Smoothie
05.2022 - 05.2022