Jamarris Jones
Glenn Heights,Texas
Summary
Driven and decisive professional offering some experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Collections Agent
RS Clark & Asso.
Dallas, Texas
07.2021 - Current
- Analyzed customer data to identify potential areas of improvement within the collections department.
- Provided guidance on legal matters concerning collection procedures.
- Monitored customer accounts for changes in financial status or contact information.
Operations Manager
Fiesta Market
Dallas, TX
10.2019 - 07.2021
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Customer Service Representative
Merciva Solutions
Plano, TX
01.2018 - 10.2019
- Implemented innovative methods for streamlining the customer service process.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Associate of Business Administration - Business Administration
Mountain View College
Dallas, TX05-2014
Business Administration
University of The Incarnate Word
San Antonio, TXSkills
- Billing and collections best practices
- Debt management
- Aged account reporting
- Delinquent account management
- Repayment negotiations
- Collections regulatory guidelines
Timeline
Collections Agent
RS Clark & Asso.
07.2021 - Current
Operations Manager
Fiesta Market
10.2019 - 07.2021
Customer Service Representative
Merciva Solutions
01.2018 - 10.2019
Associate of Business Administration - Business Administration
Mountain View College
Business Administration
University of The Incarnate Word