Jamasia Vickers
Columbus
Summary
Dynamic leader with proven success in team leadership and customer relationship management at Toys"R"Us. Excelled in multitasking and decision-making, enhancing customer satisfaction and employee productivity. Skilled in baking and cooking, significantly increased sales with signature desserts. Demonstrated excellence in achieving operational efficiency and maintaining high standards of service.
Overview
7
7
years of professional experience
Work History
Manager
Toys"R"Us
06.2014 - 03.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Pastry Chef
Renaissance Hotel
04.2018 - 06.2020
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Maintained well-organized mise en place to keep work consistent.
- Continuously researched industry trends to stay current on popular flavors and innovative techniques for enhancing the pastry menu offerings.
- Participated in staff training programs to stay updated on the latest food safety regulations and maintaining a safe working environment.
- Enhanced guest dining experience by crafting custom dessert menus for special events.
- Maintained strict adherence to health and safety standards, ensuring clean and safe working environment.
- Created signature desserts that increased repeat customer visits, making them favorites among clientele.
Manager
Frisch's Big Boy
08.2020 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Science - Business Management And Entrepreneurship
University of Phoenix
08-2025
Associate of Applied Science - Culinary Arts
Bradford Culinary School
Columbus09-2016
High School Diploma -
Independence High School
Columbus05-2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Problem-solving
- Multitasking Abilities
- Customer relationship management
- Schedule management
- Positive attitude
- Clear communication
- Cooking
- Baking
- Reading
- Computer skills
Timeline
Manager
Frisch's Big Boy
08.2020 - 09.2021
Pastry Chef
Renaissance Hotel
04.2018 - 06.2020
Manager
Toys"R"Us
06.2014 - 03.2018
Bachelor of Science - Business Management And Entrepreneurship
University of Phoenix
Associate of Applied Science - Culinary Arts
Bradford Culinary School
High School Diploma -
Independence High School