Jamasia Williams

• Executed record filing system to improve document organization and management.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

• Kept detailed records of daily activities through online customer database.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Informed customers of promotions to increase sales productivity and volume.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Compiled measurement and marker data from plats and drawings using public records to determine geographical boundaries of land parcels and utility locations.

• Gathered, organized and modeled data for reports and presentations.
• Reported on lakes, ponds, rivers and streams to identify navigable channels and recommend construction of piers, bridges and other structures.
• Followed scripted questionnaires verbatim to collect research data.
• Distributed ballots to voters and answered questions concerning voting procedures.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to effectively build rapport and lasting relationships.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Educated clients on current promotional offerings and products using persuasive selling tactics.

• Printed and reviewed monthly patient aging report and solicited overdue payments.
• Collected payments and applied to patient accounts.
• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
• Communicated with insurance providers to resolve denied claims and resubmitted.

• Counted, measured, and compounded medications following standard procedures.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Counted and labeled prescriptions with correct item and quantity.