Jamaun Tatum
Detroit
Summary
Dynamic insurance analyst with a proven record in customer service and tailored solutions. Expertise in market analysis and strategic planning drives impactful decision-making.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Insurance Analyst - DRIVE Rotational Program
Ally Financial Inc.
Detroit
07.2024 - Current
- Developed deep expertise in dealership insurance operations and F&I product portfolios, translating complex coverage terms into clear value propositions and tailoring solutions to client needs.
- Performed competitive market and product analyses to inform strategy, benchmarking F&I offerings, pricing, and positioning, and leveraging insights to enhance go‑to‑market plans and internal process improvements.
- Delivered outstanding customer service by actively listening to client needs and providing tailored solutions.
Team Leader, Sales Operations
Target
Pikesville
06.2021 - 07.2024
- Planned and executed daily/weekly workload aligned to business priorities while leading and developing hourly teams—supporting selection, coaching, performance evaluation, and retention to achieve sales goals.
- Applied retail business fundamentals to optimize performance, analyzing department sales trends, inventory levels, guest shopping patterns, pricing, and promotions to improve sell-through and margin.
- Built guest-first culture through leading styling consultations and personalized shopping experiences, applying advanced selling tactics to elevate service standards and enhance conversion and basket size.
Education
MBA - Business Administration And Management
Morgan State University
Baltimore, MD05-2026
Skills
- Data analysis
- Market analysis
- Policy analysis
- Project management
- Strategic planning
- Client relations
- Team leadership
- Problem solving
Languages
Spanish
Limited
Certification
Property & Casualty License
Timeline
Insurance Analyst - DRIVE Rotational Program
Ally Financial Inc.
07.2024 - Current
Team Leader, Sales Operations
Target
06.2021 - 07.2024
MBA - Business Administration And Management
Morgan State University