Jamaya Gatewood
Springdale,AR
Summary
Compassionate Patient Access Representative skilled in executing various administrative tasks to enhance patient care. Proven ability to resolve issues with diplomacy and effective problem-solving. Strong communication and time management skills contribute to team success. Exceptional attention to detail ensures accuracy in medical records.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Arkansas Children's Northwest Hospital
Springdale, AR
03.2025 - Current
- Scheduling all outpatient clinics
- Answering all calls that come through - make calls to patients new and current to start or continue services
- Calls to dr offices requesting paperwork
- Inputting in all referrals into the system.
- Inputting in insurance
Office Administrator
Addus HomeCare
Fayetteville, AR
05.2024 - 03.2025
- Coordinated and managed daily administrative operations of the office.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Organized and maintained filing systems, including electronic databases and records.
- Organized office supplies and equipment to ensure smooth operations.
- Handled incoming calls and inquiries with professionalism and courtesy.
- Hire caregivers and take them through orientation
- Maintain client and employee files
- Run Medicaid/ insurance eligibility
- Communicates with patients and caregivers or schedule changes or other updates.
- Correct all clock in/ clock outs for caregivers and submits for approval by branch manager
- Assistant to branch manager and any needs for the office. Performed all duties for office operations
- Assisted in onboarding new staff with training and orientation programs.
- Implemented office procedures to enhance workflow efficiency consistently.
- Managed scheduling for staff and client appointments effectively.
- Coordinated communication between clients, caregivers, and management daily.
Intake Coordinator/ Scheduler
Elite Home Health
Springdale, AR
03.2022 - 05.2024
- I communicate with Doctor offices, hospitals, long term care facilities, independent living facilities, and assisted living facilities.
- I call to accept or decline referrals
- I put in the referrals into our HomeCare HomeBase system from our online Fax system (focura)
- I confirm patients are home and ready for home health services and update office staff or field clinicians of any changes with the patient
- Emergency preparedness calls to all patients who are high risk to make sure they have all medications, oxygen, food, water and a place to evacuate incase of bad weather
- I do welcome calls that consist of making a call to a patient who was recently admitted to Elite to make sure they are doing well with their services and do not have any questions or concerns about the treatments they are receiving
- Answering incoming and outgoing calls
- Update office staff, care managers, and schedulers of any changed with patients
- Managed scheduling for patient assessments and service deliveries.
- Communicated with healthcare providers to gather patient information.
- Trained new staff on intake protocols and software usage.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
- Assisted in developing policies and procedures related to intake processes.
- Created individualized service plans for each client based on their unique needs and goals.
Education
High school diploma -
springdale high school
Springdale, AR05.2017
Skills
- Microsoft Word
- Geriatrics
- Long-term care facility experience
- Front desk
- Patient monitoring
- Hospitality
- Medical office experience
- Microsoft Powerpoint
- Achieving HIPAA compliance
- Hospital experience
- Skilled nursing facility experience
- Windows
- Medical scheduling
- Google Docs
- Bookkeeping
- Medical billing
- Accounting
- Clerical experience
- Microsoft Outlook
- Workday
- Phone etiquette
- Patient care
- Leadership
- Microsoft Office
- Data entry
- Microsoft Excel
- Time management
- Recruiting
- Customer support
- Nursing
- Typing
- Communication skills
- Office management
- Senior care
- Home & community care
- Medical office management
- Medicare
- Patient scheduling
- Eligibility verification
- Referral management
- Medical recordkeeping
- Customer relationship management
- Quality assurance
- Continuity of care
- Critical thinking
- Effective communication
- Attention to detail
- Adaptability
- Relationship building
Certification
- Driver's License
- State Tested Nursing Assistant
Timeline
Patient Access Representative
Arkansas Children's Northwest Hospital
03.2025 - Current
Office Administrator
Addus HomeCare
05.2024 - 03.2025
Intake Coordinator/ Scheduler
Elite Home Health
03.2022 - 05.2024
High school diploma -
springdale high school