Summary
Overview
Work History
Education
Skills
Timeline
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Jamaya Jackson

Carrollton

Summary

I would appreciate the opportunity to contribute to your team and grow within the company. I am confident that my positive attitude and strong work ethic will allow me to succeed in this role. Thank you for considering my application!

Overview

4
4
years of professional experience

Work History

Medical Administrative Assistant

Carrollton Regional Medical Center
Carrollton
01.2024 - 04.2025
  • Managed patient scheduling and appointment confirmations for efficient clinic operations.
  • Fast paced setting, communicating affectively, patient care, customer service, data entry, microsoft, strategic planning, attention to detail, leadership, conflict resolution, organization, multi task, time management.
  • Handled incoming calls and directed inquiries to appropriate departments promptly.
  • Maintained inventory of office supplies and placed orders as needed for continuity.
  • Provided administrative support to clinical staff as needed.
  • Answered phones, scheduled appointments, and provided general information to callers.
  • Updated patient accounts and information daily.
  • Reached out to patients day before scheduled appointments to confirm times and instructions.
  • Documented and responded to incoming correspondences to address questions.
  • Maintained a filing system for patient records and physician orders.
  • Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
  • Processed referrals from primary care physicians and specialists as needed.
  • Confirmed patient information, collected copays and verified insurance.

Shift Leader Manager

Cauldron Ice Cream
Carrollton
08.2021 - 12.2023
  • Supervised daily operations and maintained efficient workflow in ice cream production.
  • Trained new team members on customer service and product preparation standards.
  • Managed inventory levels and ensured proper stock rotation for ingredients.
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Implemented health and safety protocols to maintain a clean workspace.
  • Assisted in developing new ice cream flavors based on customer feedback.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Collaborated with management to improve operational processes and service delivery.
  • Assisted customers with inquiries, complaints, and concerns in a timely manner.
  • Reviewed inventory levels at the start of each shift and placed orders as needed.
  • Resolved conflicts between employees or customers in an efficient manner.
  • Supervised and trained new shift leaders on store operations, policies, and procedures.
  • Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Prepared operations data to produce comprehensive reports to management.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Evaluated and assessed personnel to identify potential candidates for promotion.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coached employees on interactions with customers to drive exceptional service.
  • Upheld company standards and compliance requirements for operations.
  • Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
  • Displayed leadership skills by motivating team members to meet daily goals.
  • Ensured that all employees adhered to established safety regulations and guidelines.
  • Monitored team performance to ensure compliance with company standards.
  • Responded promptly to customer requests for assistance such as locating items within the store or providing product information.
  • Provided feedback on employee performance during monthly evaluations.
  • Conducted daily pre-shift meetings to ensure smooth operation of the shift.
  • Identified areas for improvement in processes or customer service techniques.
  • Helped employees accomplish tasks during peak periods.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.

Education

High School Diploma -

Newman Smith High School
Carrollton, TX
05-2024

Skills

  • Customer service
  • Data entry
  • Effective communication
  • Leadership
  • Microsoft
  • Management
  • Attention to detail
  • Conflict resolution
  • Organization
  • Technical skills
  • Time management
  • Multi-task
  • Flexibility
  • Customer relationship management
  • Inventory management
  • Team collaboration
  • Appointment scheduling
  • Front desk management

Timeline

Medical Administrative Assistant

Carrollton Regional Medical Center
01.2024 - 04.2025

Shift Leader Manager

Cauldron Ice Cream
08.2021 - 12.2023

High School Diploma -

Newman Smith High School

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