Jamayah Tonsil
Valdosta,GA
Summary
Results-driven and goal-oriented sales professional with a proven track record of exceeding targets and driving revenue growth. Seeking an outbound sales role where I can leverage my expertise in prospecting, lead generation, and relationship building to contribute to the success of a dynamic organization.
Overview
6
6
years of professional experience
Work History
Outbound Call Representative
Oak Street Health
Charlotte, NC
02.2024 - Current
- Proactively prospect and cold call potential clients to generate leads and opportunities
- Conduct thorough needs assessments to understand client requirements and present tailored solutions
- Develop and maintain strong relationships with clients through regular follow-up and communication
- Meet and exceed monthly and quarterly sales targets by effectively closing deals and upselling additional products or services
- Utilize CRM software to track leads, manage pipeline, and forecast sales projections
- Collaborate with cross-functional teams including marketing and product development to optimize sales strategies and initiatives
Stocking TA
Walmart
Valdosta, GA
04.2023 - 10.2023
- Unloading shipments and placing products in designated store areas
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Maintained accurate inventory records through manual systems and and or computerized databases.
Customer Service Specialist
Teleperformance
Valdosta, GA
01.2021 - 04.2023
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Provided account information and answered customer inquiries in a timely manner.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
Customer Service Representative
CDK Global
Valdosta, GA
05.2020 - 06.2021
- Provide quality calls 100% of the time and always represent the dealership in a positive and professional manner
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Whirlpool
Valdosta, GA
06.2019 - 06.2020
- Manage both outbound and inbound calls from consumers regarding delivery and/or pickup schedules, delivery escalations, including but not limited to a missed delivery appointment, delivery window confirmation, claims reporting, etc
- Schedule deliveries directly in SAP or via Fiori worklists (Descartes) and support the testing and launch of this new tool
- De-escalate and work with the appropriate team to resolve order & delivery challenges
- Set the appropriate expectations with consumers regarding the delivery process
- Manage and respond to email inquiries from consumers and/or trade partners within established timelines
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Associate of Science - Business Administration
Georgia Military College - Milledgeville
12-2024
diploma -
Valdosta high school
05.2014
Skills
- Call handling
- Script adherence
- Problem-solving skills
- Call center experience
- Quality Control
- Resolving issues
- Quality Assurance
- Lead Generation
- Report Generation
- Administrative support specialist
- File Management
- Customer Relationship Management
Education and Training
true
Timeline
Outbound Call Representative
Oak Street Health
02.2024 - Current
Stocking TA
Walmart
04.2023 - 10.2023
Customer Service Specialist
Teleperformance
01.2021 - 04.2023
Customer Service Representative
CDK Global
05.2020 - 06.2021
Customer Service Representative
Whirlpool
06.2019 - 06.2020
Associate of Science - Business Administration
Georgia Military College - Milledgeville
diploma -
Valdosta high school