Jamayca Ingram
Georgetown,Texas
Summary
With a background in dental assisting, Benefits Coordination and customer service I am motivated to contribute to the organization’s overall success and meet education standards necessary. Proven ability to establish exceptional rapport with employers and team members. Reliable and driven to learn, with strong time management and prioritizing abilities.
Overview
10
10
years of professional experience
Work History
Membership Clerk
Costco
06.2023 - Current
- Processed membership applications, ensuring accurate data entry and timely updates in the database.
- Optimized member registration process by implementing an online form that simplified the sign-up experience for new members.
- Maintained and organized filing system for membership records, streamlining administrative tasks and improving efficiency.
- Provided exceptional customer service by actively listening to member concerns and offering appropriate solutions or referrals as needed.
- Enhanced member satisfaction by promptly addressing inquiries and efficiently resolving issues.
- Assisted in marketing efforts for membership drives, resulting in a steady growth of new members each quarter.
- Served as a knowledgeable resource for potential members seeking information about benefits, fees, policies, and procedures related to joining the organization.
Benefits Coordinator
Wolf Ranch Dental Group
09.2021 - 03.2023
- Responsible for managing the relationships between dentists, patients and insurance companies
- Manages the receptionist area, including greeting patients, checking patients in and out, while responding to telephone and in-person requests for information
- Efficiently performs insurance verification and pre-authorization functions
- Manages the daily, weekly, and monthly calendar for four general dentists, two hygienists, and Specialists to meet the practice production and goals
- Able to maintain confidentiality of all patient information to assure patients privacy is protected through the HIPPA Policy with a full understanding of privacy regulations
- Experienced and knowledgeable working with various insurance carriers some including: Delta Dental, MetLife, Ameritas, United Concordia, Humana
- Collect and interpret treatment plans and convey to patients the diagnosed procedures
- Averages 20 treatments plans a week
- Increase the overall revenue, by researching billing issues, educating patients on the benefits of following through with treatment, and by actively demonstrating solutions for any concerns that arise.
Dental Assistant
Wolf Ranch Dental Group
09.2021 - 03.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
Disaster Housing Inspector
Vanguard Inspection Services
11.2018 - 01.2020
- Had the opportunity to assist in the development of emergency response plans once a fire, flood, hurricane, and/or, tornado, had occurred in various states once a disaster had been declared
- Arrived at disaster filed office at appointed dates and times and received briefings and necessary equipment to perform daily responsibilities
- Interacted with disaster victims, listening and answering questions to put victims at ease and helped alleviate concerns
- Verified ownership and occupancy of damaged homes by acquiring appropriate documentation
- Entered each room and recorded damages of the interior examples: walls, floors, ceilings door, appliances and furnishings
- Interviewed witnesses to understand the nature of the claim and gain an understanding of what occurred prior to the filing of the claim
- Performed F.E.M.A approved inspections on dwellings that had sustained flood, tornado, hurricane, and fire damage on commercial and residential buildings
- Created reports detailing the events and damage related to the claim
- Provided high quality customer service, while efficiently and accurately moving files to closure status
- Completed an average of 200 homes per quarter achieving an 80% satisfactory rate.
Barista
Starbucks Coffee Company
01.2014 - 11.2018
- Motivated to customer satisfaction by handcrafting over hundreds of beverages a day
- Provided the Starbucks experience to all guest
- Created customer connections to ensure long-term sales
- Built and crafted over 100 beverages daily to add to the company’s revenue
- Implemented inventory health checks and stayed knowledgeable and up to date on safety, and hygiene in the retail environment
- Protected customers by regularly cleaning and sanitizing works areas and equipment
- Ordered, received, and stocked supplies and retail merchandise
- Ability to multitask-juggled jobs such as taking orders, making drinks, ringing up customers, and answering products questions
- Worked with team members to ensure customer concerns were being met, and the highest standards of conduct and service were exercised for companies’ overall reputation.
Education
Pre -Pharmacy Program -
Coastal Alabama Community Collage
Pre-Pharmacy Program -
University Of South Carolina
Columbia, SCSkills
- Data Entry
- Microsoft programs: Word, PowerPoint, Outlook
- Possess Patience and Positive Work Attitude
- Clear Communication skills (written and verbal)
- Tactful Problem solver
- Great Time Management
- HIPPA Certified
Volunteer Experience
Fort Gordon, Augusta, Georgia, 442 Signal Battalion, Helped provide activities that supported and enhanced the flow of information, increased the resiliency of unit soldiers and their families by creating fund raisers, car washes, food drives, and battalion runs that increased community.
Timeline
Membership Clerk
Costco
06.2023 - Current
Dental Assistant
Wolf Ranch Dental Group
09.2021 - 03.2022
Benefits Coordinator
Wolf Ranch Dental Group
09.2021 - 03.2023
Disaster Housing Inspector
Vanguard Inspection Services
11.2018 - 01.2020
Barista
Starbucks Coffee Company
01.2014 - 11.2018
Pre -Pharmacy Program -
Coastal Alabama Community Collage
Pre-Pharmacy Program -
University Of South Carolina
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