Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JAMAYCIA DENNIS-SMITH

Bryan,TX

Summary

Dedicated professional with experience in correctional facilities. Skilled in conducting patrols, making inspections and completing security rounds. Committed to providing safety and security and enforcing all rules and regulations. Reliable individual well-versed with prison regulations and comprehensive understanding of correctional procedures. Highly organized with a proven ability to handle emergency situations calmly and professionally. Committed to maintaining order and safety in the prison environment. Adaptable professional with experience in safety training, surveillance, and leadership. Frequently praised as results-oriented by peers, I can be relied upon to help your team achieve its goals. Skilled in conducting searches, responding to emergencies, and enforcing security protocols. Proven ability to interact effectively with inmates, staff, and visitors while maintaining a professional attitude. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team. Diligent student with knowledge of asset protection, corporate security, and crisis communications. Aiming to leverage my abilities to successfully fill the vacancy on your team. Focused Correctional facilities professional versed in maintaining safety and order in high-tension environments. Completes head counts and cell inspections to meet objectives and promote continuous safety.

Overview

14
14
years of professional experience

Work History

Juvenile Detention Officer

Brazos County
01.2023 - 10.2024
  • Participated in group discussions with detainees to provide support and assistance when needed.
  • Enforced rules, regulations, policies, and procedures to ensure a safe environment for both staff members and detainees.
  • Provided guidance on personal development issues such as decision-making, problem-solving, anger management, and socialization skills.
  • Evaluated risk factors associated with each detainee in order to determine the most appropriate course of action.
  • Served as a role model for appropriate behavior among juvenile offenders by demonstrating professionalism at all times.
  • Maintained an up-to-date knowledge base of applicable laws governing juvenile detention centers.
  • Consulted regularly with supervisors on matters related to case management strategies, or policy updates.
  • Responded promptly to any medical emergencies that may arise among detained individuals.
  • Assisted with crisis intervention techniques during emergency situations involving juveniles or staff members.

Teacher Floater

Kiddie Academy
04.2023 - 03.2024
  • Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students
  • Motivated and engaged students, developing skills and knowledge for academic foundation
  • Managed student behavioral issues to optimize classroom learning environment
  • Provided feedback to parents regarding student's academic growth and behavioral development
  • Developed strategies to effectively manage classroom behavior, promote positive learning environment and ensure student safety
  • Engaged students in critical thinking skills through inquiry based activities that encouraged creative problem solving

Customer Advocate 1- Remote

Baylor Scott & White
07.2021 - 12.2022
  • Determined customer needs by assessing issues through appropriate questioning
  • Demonstrated active listening skills to identify customer needs and requirements
  • Actively participated in team meetings and brainstorming sessions regarding strategies for improving the overall customer experience
  • Reviewed files and records to obtain information to respond to requests
  • Researched complex issues to provide comprehensive resolutions for customers
  • Assessed incoming requests through various channels such as phone, email, or chat applications
  • Conferred with customers by telephone or in person to provide information about products or services and take or enter orders
  • Utilized problem-solving techniques to efficiently resolve customer inquiries

Patient Registration - Representative

CHI - St. Joseph Health
Bryan, USA
01.2020 - 07.2021
  • Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions
  • Informs appropriate department of patient's arrival
  • Answers phone in pleasant manner and routes calls, takes messages, responds to questions and deals with patients needs expeditiously
  • Schedules follow-up appointments, and contacts no-show and canceled appointments to reschedule to ensure that no patient is lost to follow-up
  • Verifies and updates patient information at each encounter with patient
  • Collects copays, bad debts and prepays as specifies in the system at time of patient check-in
  • Issues receipts
  • Obtains patient forms, consents, signatures as needed to keep patient's records up to date

Leasing Manager

Riverwalk Apartment Complex
07.2019 - 02.2020
  • Developed and implemented leasing policies and procedures to ensure compliance with applicable laws
  • Resolved disputes between tenants in a professional manner while upholding company policies
  • Reviewed credit reports of applicants prior to approving or denying their applications
  • Inspected apartments regularly to verify conditions are consistent with the lease agreement
  • Created detailed reports on occupancy levels, rental rates, expenses and other relevant metrics
  • Identified market trends to create competitive pricing strategies for vacant units

Contact Center Representative

Baylor Scott & White Medical Center
College Station, TX
02.2018 - 07.2019
  • Identifies and resolves discrepancies or missing information, and accurately enters data into the electronic medical record system.
  • Verifies insurance coverage, determines patient self-pay responsibility, and provides cost information.
  • Schedules an appointment for the patient or family member with a financial counselor if appropriate.
  • Communicates appointment details and any required preparation for testing, along with necessary paperwork, and interprets physician orders to schedule appointments and ancillary tests.
  • Payment to facilitate on-time arrival, appointment preparedness, and optimal reimbursement identifies emergent patient situations based on caller information and coordinates immediate triage.

Receptionist

Waldenbrooke Estate
Bryan, TX
03.2016 - 12.2017
  • Answered phones professionally in accordance with organizational protocols.
  • Handled cash and credit card payments with accuracy.
  • Greeted visitors warmly and ensured they had a positive experience. Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Assisted with administrative tasks, such as filing documents and copying materials. Provided superior customer service by responding to inquiries in an efficient and friendly manner.
  • Displayed a pleasant and professional voice and demeanor, positively representing the organization.

Lead Teacher, Preschool

Brazos Valley Kidz Academy
Bryan, USA
03.2016 - 06.2017
  • Implemented lesson plans and daily classroom schedules in accordance with curriculum and programming
  • Integrated technology into the classroom lessons where appropriate
  • Collaborated with other teachers on curriculum design and implementation
  • Instructed students on basic math, reading, writing and science concepts
  • Worked collaboratively with colleagues and support staff to ensure student success

Child Caregiver

St. Anthony's Learning Center
Bryan, TX
08.2012 - 02.2016
  • Supported children with special needs, adapting activities to meet diverse requirements.
  • Enforced rules to teach good manners and maintain safe environment.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.
  • Promoted healthy habits such as hand washing, social distancing.

Sales Associate

Walmart
Bryan, TX
08.2011 - 02.2013
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided accurate information about products, prices and services.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Handled returns and exchanges according to company policies.
  • Maintained cleanliness of store environment including floors, windows, displays.

Cashier/Floater

Wings N More
Bryan, TX
08.2010 - 02.2011
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

Diploma -

Bryan High School
Bryan, TX

Associate of Science - Informational Technology

Blinn College
Bryan, TX

Skills

  • MICROSOFT OFFICE
  • MS OFFICE
  • PHOTOSHOP
  • Scheduling
  • Filing
  • Receptionist
  • Data Entry
  • Microsoft Word
  • Billing
  • Clerical
  • Organizational Skills
  • Microsoft Powerpoint
  • Inventory
  • Epic program
  • Blue Moon
  • Point2
  • Invoices
  • Leasing
  • Marketing
  • Microsoft Office
  • Outlook
  • Property Management
  • Accounting
  • Office Management
  • Quickbooks
  • Management
  • Property Leasing
  • Microsoft Outlook
  • Retail Sales
  • Juvenile probation
  • Youth counseling
  • Gang awareness
  • Self-defense training
  • Admissions processes

References

  • Janie Burnett, Realtor Manager, JNB Platinum Properties, (979) 776-4300, Janie@jnbplatinum.com
  • Tiffany Gilbert, Manager Of Operations, A&M, tdennis@corps.tamu.edu

Timeline

Teacher Floater

Kiddie Academy
04.2023 - 03.2024

Juvenile Detention Officer

Brazos County
01.2023 - 10.2024

Customer Advocate 1- Remote

Baylor Scott & White
07.2021 - 12.2022

Patient Registration - Representative

CHI - St. Joseph Health
01.2020 - 07.2021

Leasing Manager

Riverwalk Apartment Complex
07.2019 - 02.2020

Contact Center Representative

Baylor Scott & White Medical Center
02.2018 - 07.2019

Receptionist

Waldenbrooke Estate
03.2016 - 12.2017

Lead Teacher, Preschool

Brazos Valley Kidz Academy
03.2016 - 06.2017

Child Caregiver

St. Anthony's Learning Center
08.2012 - 02.2016

Sales Associate

Walmart
08.2011 - 02.2013

Cashier/Floater

Wings N More
08.2010 - 02.2011

Diploma -

Bryan High School

Associate of Science - Informational Technology

Blinn College
JAMAYCIA DENNIS-SMITH