Jamayra Farley
Miami,FL
Summary
Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests.
Overview
12
12
years of professional experience
Work History
Security Specialist Lead (OPS)
Chanel Boutique (Miami Design District)
11.2023 - Current
- Managed security incidents utilizing SIEM tools, resulting in streamlined threat detection and mitigation.
- Developed security policies using GRC software, resulting in consistent policy enforcement and monitoring.
- Performed penetration testing, uncovering potential threats and informing security improvements.
- Authored comprehensive security policies aligning with industry best practices, enhancing compliance.
- Led incident response team mitigating security breaches, resulting in enhanced protection for network.
- Executed penetration tests using Metasploit, resulting in detailed reports guiding security enhancements.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Evaluated new technologies continuously to stay current on emerging trends in the industry, ensuring a proactive approach to potential challenges within the field of security management.
- Cultivated a security-conscious company culture by fostering open communication about potential risks and encouraging staff to be vigilant in reporting suspicious activities or concerns.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Security Supervisor
Allied Universal Security Services
06.2017 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Assign scheduled routes to officers to ensure that job duties are being performed correctly.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Developed improved training methods with focus on public safety and officer awareness.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Supervised team of [Number] security personnel during shift.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Head Hostess
Brother Jimmy's BBQ
02.2015 - 06.2017
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Lead Keyholder
Bath And Body Works, Limited Brands
10.2012 - 05.2017
- Improved customer service by projecting friendly and knowledgeable attitude.
- Completed store opening and closing procedures.
- Opened and closed store [Number] days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Provided sales feedback to management to address concerns in sales reports.
- Rotated stock according to dates and protocols.
- Oversaw team of [Number] employees.
Education
High School Diploma -
Miami Northwestern Senior High School
Miami, FL06.2012
Skills
- Investigative Procedures
- Interrogation Techniques
- Safety and Security
- CCTV Expertise
- Access Systems and Patrol
- Daily Status Reports
- Safety and Security Regulations
- Security Officer Training
- Skilled in Conflict Resolution
- Residential Management
- Emergency Response
- Alarm System Monitoring
- Commercial Property
Timeline
Security Specialist Lead (OPS)
Chanel Boutique (Miami Design District)
11.2023 - Current
Security Supervisor
Allied Universal Security Services
06.2017 - Current
Head Hostess
Brother Jimmy's BBQ
02.2015 - 06.2017
Sales Lead Keyholder
Bath And Body Works, Limited Brands
10.2012 - 05.2017
High School Diploma -
Miami Northwestern Senior High School
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