Jamazai Martin
Lansing,MI
Summary
Dynamic Assistant Manager with a proven track record at High Society, adept at building customer loyalty and overseeing operations with positivity. Skilled in cash management and customer service, I excel in communication and problem-solving, driving operational excellence and increasing accuracy. My leadership fosters team motivation and customer satisfaction, contributing to business success.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
High Society
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Key Holder
High Society
07.2024 - Current
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
Sales Associate
Apple
07.2024 - 12.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Diploma -
Mainland High School
Daytona Beach, FL06.2021
Skills
- Building bonds with customers
- Overseeing negative with positive communication
- Computer skills
- Communication skills
- Microsoft word
- Microsoft office
Work references
Dorian Prier-Piloto, UniServ Director, MEA, dprier-piloto@mea.org, 810.733.7800
Violetta Seferan, Receptionist, High Society 303.931.3122
Jasmine Sanders,Brand ambassador,pipe solutions 517.206.1535
Timeline
Key Holder
High Society
07.2024 - Current
Sales Associate
Apple
07.2024 - 12.2024
Assistant Manager
High Society
Diploma -
Mainland High School