Ja' me Moore
Noblesville,IN
Summary
Knowledgeable and dedicated customer service professional with 10 years extensive experience. Solid
team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality,
speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for
developing relationships, cultivating partnerships and growing businesses.
Authorized to work in the US for any employer
Overview
11
11
years of professional experience
Work History
Dispatcher
Smart Care Solutions
11.2022 - Current
- Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management
- Serve as the primary point of contact for technicians within a geographic market or territory
- Build and solidify associate and customer relationships to increase customer satisfaction and retention
- Review and resolve escalated service issues and find unique and repeatable ways of solving issues.
Call Center Agent
Knowledge Services Inc
01.2021 - 04.2023
- Work-from-home Agent Responded to calls from Indiana residents seeking vaccine related information and assistance in scheduling/appointments
- Systems utilized: Genesys web-based telephony system, Panvia knowledge management system,
- Indiana's Zotec vaccination scheduling tool, Microsoft Teams for internal communications.
Professional Driver
Uber
07.2014 - 01.2023
- Complete pre-trip inspections involving checking tire pressures, fluid levels, gauges, and controls
- Conducte on-the-road training to build knowledge of practical skills and safe driving techniques
- Addressed customer complaints, proactively seeking resolution to promote repeat business.
Customer Service Advocate
Carvana
12.2019 - 01.2021
- Facilitating and coordinating the delivery of purchased vehicles to customers
- Coordinate with customers delivery of vehicles purchased
- Complete pre-delivery checklist to assure the vehicle is ready for delivery
- Operate customized single-car haulers on public roads to deliver newly purchased vehicles to customers.
Call Center Dispatcher
Usic
11.2017 - 12.2019
- Maintained grace and efficiency in fast-paced high call-volume environment with very detailed expectations
- Followed escalation procedures to facilitate resolution for complex support issues
- Researched customer issues to determine potential solutions and provided high-caliber customer service.
Education
HIGH SCHOOL DIPLOMA - undefined
Dwight D. Eisenhower High School
Skills
- Microsoft Office
- Microsoft Excel
- Salesforce
- Microsoft SharePoint
- Manufacturing
- Training New Hires
Timeline
Dispatcher
Smart Care Solutions
11.2022 - Current
Call Center Agent
Knowledge Services Inc
01.2021 - 04.2023
Customer Service Advocate
Carvana
12.2019 - 01.2021
Call Center Dispatcher
Usic
11.2017 - 12.2019
Professional Driver
Uber
07.2014 - 01.2023
HIGH SCHOOL DIPLOMA - undefined
Dwight D. Eisenhower High School
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