Jamea Coleman
Smyrna,GA
Summary
Highly-dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor. Competent Medical Office Assistant with basic healthcare and clerical skills. Goal-orientated, patient and caring. Proficient in Microsoft Office and medical software applications.
Overview
11
11
years of professional experience
Work History
Medical Office Assistant
Emory Healthcare
Atlanta, Georgia
06.2022 - Current
- Communicated with patients to provide information regarding procedures and services.
- Coordinated insurance verifications and collected necessary documentation from patients.
- Handled phone inquiries and directed calls to appropriate staff members efficiently.
- Verified insurance coverage for each patient visit.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
Customer Support Specialist
TD Bank
Orlando, Florida
02.2015 - 02.2025
- Assisted customers with account inquiries and transaction issues.
- Resolved customer complaints through effective communication and problem-solving.
- Trained new staff on customer service protocols and best practices.
- Maintained up-to-date knowledge of bank policies and regulatory changes.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Medical Claims Processor
Gwinnett Medical Center
Lawrenceville, Georgia
02.2019 - 05.2022
- Reviewed medical claims for accuracy and compliance with regulations.
- Collaborated with team members to improve claims processing efficiency and workflow.
- Analyzed claim data to identify trends in denials and payment delays.
- Processed a high volume of claims on a daily basis using established time frames.
- Ensured compliance with insurance company policies and procedures related to the processing of claims.
- Worked collaboratively with providers' offices to ensure timely reimbursement on submitted claims by providing missing documentation or correcting errors that caused delays in payment processing.
Education
Bachelor of Science - Management Information Systems
Nova Southeastern University
Davie, FL05-2015
Skills
- Medical terminology
- Problem solving
- Attention to detail
- Team collaboration
- Insurance billing
- Effective communication
- Medical coding
- Data entry and management
- Claims processing
- Typing speed 80 WPM
- SAP system administration
- CRM software
- Phone etiquette
- Insurance verification
- Claims review
Accomplishments
- Customer Service Certificate
Timeline
Medical Office Assistant
Emory Healthcare
06.2022 - Current
Medical Claims Processor
Gwinnett Medical Center
02.2019 - 05.2022
Customer Support Specialist
TD Bank
02.2015 - 02.2025
Bachelor of Science - Management Information Systems
Nova Southeastern University