Ja'Mea James
Washington,DC
Summary
Experienced patient care professional with multiple certifications in the medical field such as Phlebotomy, Patient Care Tech , Home Health Aide and Certified Nursing Assistant. Offering over 6+ years of experience in customer service, working with homeless, mental health clients support care, recording vital signs , preparing accurate documentation , collection specimens for labs and delivering basic care. Looking to utilize skills in a challenging friendly family-oriented environment recognized by patients for delivering five-star patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Technician
The George Washington University Hospital
03.2023 - Current
- Facilitated personal hygiene management, feeding and ambulation.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Verified proper storage and transportation of specimens to laboratories.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Participated in ongoing professional development opportunities to stay current on industry best practices and improve job performance.
- Performed laboratory tests to assist physicians in diagnosis.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Applied effective time management techniques to meet tight deadlines.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend, and holiday shifts.
- Supported needs of 25+ residents under long-term care.
PEP-V Homeless Prevention Customer Service Coordinator
The Midtown Group
10.2021 - 07.2022
- Support and assist homeless and mental health clients on day to day bases with housing transitioning, assist with life skills lessons, assist with employment search
- Provide support including leaving personal care items in empty rooms before occupied, receiving hotline calls, assigning rooms to new clients, tracking room availability, leaving meals and requested items for clients, tracking discharges, and coordinating with on-site health care providers, on site and remote case managers
- Organize events or activities and to negotiate with others in order to ensure everybody work together effectively
- Keep logs and document when clients leave site and return to site
- Make sure all clients receive best experience while with us
- Check stockings and restock items as needed
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Completed daily room check for 300+ occupied hotel for clients.
Certified Nursing Assistant
Transitions Nursing Rehabilitation Center
01.2019 - 01.2021
- Provide high quality patient care in quality facility with 300 beds in total for short term rehabilitation, long term skilled nursing care, adult care, and memory care
- Assessed vitals, document information, report major changed to nursing staff, assisted nurses and doctors
- Actively supported nursing staff in major broad range duties as needed and requested
- Regular responsibilities include vital checks, catheter care, ADL assisting nurses with wound care
- Served average of 25 residents daily to help increase their daily life activities
- Preformed and recorded care duties in patient’s chart to communicate with 4+ authorities daily
- Also selected to train new certified nursing assistants, also conduct activities of daily living for all patients
- Ensured accurate and timely flow of information by maintaining patient records and updating healthcare team on patients’ status
- Complies with safety protocol and HIPAA standards in all patient documentation and interactions
- Adhered to safety guidelines, institutional policies, and company regulations
Insurance Processor
Wal terry Insurance Brokers
05.2017 - 01.2019
- Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers
- Prepare documentation for contracts, transactions, or regulatory compliance
- Process and record new insurance policies and claims
- Correspond with insured or agent to obtain information or inform them of account status or changes
- Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled
- Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies
- Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance
- Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts
- Notify insurance agent and accounting department of policy cancellation
- Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes
- Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met.
Education
Certified Phlebotomy Tech - Phlebotomy
Dynamic Phlebotomy
Temple Hills, MD01.2021
Certified Nursing Assistant - Patient Health Care
Health Write Training Academy
NW , Washington DC01.2019
High School Diploma -
South River High School
Edgewater, MD01.2015
Skills
- Computer Skills
- Team player
- Excellent time management skills
- Conflict Management
- 6years Exceptional Customer Service
- Community Integration
- Behavior Management
- Office management
- Knowledge of Multi-Line Phone System
- Word
- Excel
- PowerPoint
- Specimen Preparation & Collection
- Medical Records
- Patient Communication
- Cleanliness
- Dependability
- Conflict resolution
- Active listening
- Adaptability
- Decision-making
- Infection Control
- Nonviolent Crisis Intervention
- Empathy and Compassionate Care
- Phlebotomy Training
- Basic Life Support
- Phlebotomy Techniques
- Emergency Response
- Emotional and Social Support
- Catheter Care
- Output Monitoring and Reporting
- Blood Glucose Monitoring
- Patient Education
Certification
- Leadership Award
- Perfect Attendance
- Employee of the month
- Certified Nursing Assistant (State Of District Of Columbia)
- Certified Phlebotomy Tech (National Performance Specialist)
- CPR(BLS)
Timeline
Patient Care Technician
The George Washington University Hospital
03.2023 - Current
PEP-V Homeless Prevention Customer Service Coordinator
The Midtown Group
10.2021 - 07.2022
Certified Nursing Assistant
Transitions Nursing Rehabilitation Center
01.2019 - 01.2021
Insurance Processor
Wal terry Insurance Brokers
05.2017 - 01.2019
Certified Phlebotomy Tech - Phlebotomy
Dynamic Phlebotomy
Certified Nursing Assistant - Patient Health Care
Health Write Training Academy
High School Diploma -
South River High School
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