Jamea Alexander
Davenport,FL
Summary
Dynamic Financial Counselor with a proven track record at Orlando Health Reunion Village, adept in Revenue Cycle Management and demonstrating exceptional communication skills. Achieved over 100% of monthly collection goals for 11 consecutive months. Expert in EMR systems and fostering patient-insurer relations, ensuring high-quality financial counseling and exceeding quality assurance standards.
Overview
7
7
years of professional experience
Work History
Financial Counselor I (Variable Full Time)
Orlando Health Reunion Village
06.2023 - Current
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Meets Registration Quality Assurance standards using Experian Bar while exceeding above 99.5% of quality assurance accuracy set by patient access department
- Exceeds monthly collection goal with over 100% for 11 consecutive months
- Clears ED discharge missing items and admission work queues
- Trains and mentors new staff in the Patient Access Department, enhancing team performance and ensuring adherence to best practices
- Assists with other departments such as inpatient and outpatients and completes task like obtain authorizations, check ins patient for scheduled procedures, and transcribes necessary radiology orders.
- Updates GEMBA Board on a monthly basis for patient access department
- Creates packets for emergency incidents like downtime, natural disasters, and IT infrastructure failure for more than one Orlando Health locations
Consumer Access Specialist (Full Time)
Advent Health Celebration
10.2021 - 06.2023
- Maintained a current and thorough knowledge of utilizing online eligibility pre-certification tools made available by using software such as Epic, Experian, Cerner and Powerchart.
- Performed eligibility verification, obtains pre-cert and/or authorizations, clears registration errors and edits pre-bill, and performs other duties as required
- Answered incoming calls, scheduled appointments and filed medical records.
- Created accurate estimates to maximize up-front cash collection and adds collections to documentation where required.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Utilized Epic automated healthcare database to perform duties, maintain records and prepare reports.
- Adhered to healthcare facility protocols and all regulations.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Developed and maintained collaborative relationships with healthcare providers.
Sales Associate (On Call)
Bealls Outlet
07.2017 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Education
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL01-2026
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2019
Skills
- WPM: 46
- Revenue Cycle Management
- Quality Assurance
- Critical Thinking
- Epic Systems
- HIPAA Guidelines
- Excellent Communication
- EMR
- Active Listening
- Adaptability and Flexibility
- Attention to Detail
- Medical billing knowledge
Timeline
Financial Counselor I (Variable Full Time)
Orlando Health Reunion Village
06.2023 - Current
Consumer Access Specialist (Full Time)
Advent Health Celebration
10.2021 - 06.2023
Sales Associate (On Call)
Bealls Outlet
07.2017 - 03.2020
Bachelor of Science - Health Services Administration
University of Central Florida
Associate of Arts - General Studies
Valencia College