Jameah Daniels
Brooklyn
Summary
Dynamic management candidate with a proven track record at Global Contact Services, excelling in team leadership and customer service. Adept at problem-solving and fostering collaboration, I effectively coached associates to enhance performance and maintain high service standards. Committed to professionalism and confidentiality, I thrive in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Management Candidate
Global Contact Services
03.2025 - Current
- Responsible for managing a team of approximately 10 to 25 associates daily.
- Effectively and accurately manage team’s attendance and tardy daily.
- Effectively utilize Same Day trip application to ensure customer are serviced professionally in a timely manner.
- Prepares corrective counseling for associates not adhering to company policy on the day to day basis.
- Effectively and accurately receive escalated calls through the Supervisor Assist Line daily resolving customer same day and advance reservations issues and concerns.
- Effectively call monitor direct report associates monthly and provided the necessary coaching to provide each associate with the tools to meet company standards for call taking experiences.
- Conduct coaching sessions with each associate for IRF’s and COB’s to prevent any future occurrences of these types of errors.
- Conduct monthly team meeting with associates to assure all are aware of and policy changes and updates.
- Follow all of the approved processes covered in Supervisor education for processing requests including the use of approved systems to process customer care and reservation transactions
- Utilize a professional, customer service oriented approach at all times
- Maintain strict confidentiality with all company, associates and client information
Travel Planner Associate
Global Contact Services
01.2025 - 03.2025
- Book Reservation calls for AAR clients
- Handle each call in a courteous professional manner
- Cross trained to handle Travel Services Calls – Provide vehicle Information, Interact with Dispatch
- Interact with Clients on the Daily Basis to provide excellent quality service.
- Adheres to company policies and practices and guidelines within GCS.
- Provide assistance with assignment for Route -0- trip confirmations.
- Provide assistance for agents on assist 10/20 lines for call assistance.
- Provides floor coaching for assisting agents with calls when needed.
Phlebotomy Intern
Genesis Medical Center
08.2024 - 01.2025
- Assist with collecting blood samples from patients using venipuncture and capillary techniques
- Prepare and label specimens for laboratory testing
- Follow proper protocols for infection control and patient identification
- Maintain clean and organized phlebotomy stations and equipment
- Observe and support accurate documentation and data entry
Security Guard
Allied Universal Security Services
08.2022 - 08.2024
- Monitored premises through regular patrols and surveillance systems to ensure a safe and secure environment
- Controlled access to facilities by verifying credentials and logging all visitors and deliveries
- Responded promptly to alarms, incidents, and emergency situations, coordinating with local authorities when necessary
- Wrote detailed daily activity reports and incident documentation to support internal investigations and compliance
- Maintained visibility and presence to deter theft, vandalism, and unauthorized activity
Crew Member
McDonald's
11.2018 - 01.2020
- Delivered fast, friendly, and accurate service to customers in a high-volume environment
- Took customer orders, operated the POS system, and processed payments efficiently
- Prepared food items following company standards for quality, cleanliness, and safety
- Maintained cleanliness of dining area, kitchen, and workstations to uphold health and safety regulations
- Collaborated with team members to ensure smooth shift operations and meet customer service goals
- Restocked supplies and condiments to ensure product availability during peak hours
Education
Wingate High School
Brooklyn, NYGenesis Medical Center
Queens, NYSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
Certification
- F02 Certification
- Security License
- Phlebotomy License & Certification
- Childcare License
Timeline
Management Candidate
Global Contact Services
03.2025 - Current
Travel Planner Associate
Global Contact Services
01.2025 - 03.2025
Phlebotomy Intern
Genesis Medical Center
08.2024 - 01.2025
Security Guard
Allied Universal Security Services
08.2022 - 08.2024
Crew Member
McDonald's
11.2018 - 01.2020
Wingate High School
Genesis Medical Center
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