Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAMEANIA RAVIZEE

BIRMINGHAM

Summary

Results-driven professional with expertise in project management and customer service. Demonstrated success in enhancing client retention through strategic initiatives and effective team collaboration. Skilled in data analysis and quality assurance, contributing to operational efficiency and improved service delivery across various projects.

Overview

22
22
years of professional experience

Work History

Agent/Special Projects Coordinator

Aflac
Birmingham
12.2021 - Current
  • Streamlined sales processes to boost team efficiency and improve client acquisition rates.
  • Spearheaded initiatives to optimize sales strategies, achieving significant gains in client retention and satisfaction.
  • Provided training and mentorship to new sales staff, fostering a positive team culture.
  • Coordinated regular sales meetings to enhance communication and strengthen teamwork.
  • Managed client inquiries and delivered solutions to elevate overall satisfaction.
  • Implemented quality control measures to maintain operational standards across all functions.

Project Coordinator I

UAB
Birmingham
01.2020 - 01.2022
  • Evaluated participant experience data, identifying trends to enhance programs and boost engagement.
  • Coordinated enrollment processes for efficient disbursements and collections, improving financial tracking.
  • Maintained comprehensive records of participant interactions, ensuring accurate data management.
  • Streamlined communication channels among stakeholders for clearer project objectives and enhanced collaboration.
  • Collaborated with team members to address participant inquiries, fostering a supportive community environment.
  • Ensured compliance with relevant regulations during project execution across multiple regions.

Project Manager, Client Services

Bento Construction
Ragland
01.2015 - 01.2020
  • Ensured compliance with Occupational Safety and Health Administration (OSHA) standards across all projects.
  • Collaborated with senior management to shape long-term strategic planning for ongoing projects.
  • Conducted regular inspections of job sites to assess quality and monitor progress.
  • Maintained detailed documentation for each project, including equipment specifications for bids, purchases, and invoices.
  • Forecasted and monitored project timelines, personnel performance, and cost efficiency.
  • Established partnerships with local businesses to enhance community visibility of projects.

Agent/Sales Coordinator in Training

AFLAC
Birmingham
01.2007 - 01.2015
  • Coordinated claims processing, significantly enhancing resolution speed and client satisfaction.
  • Monitored invoice accuracy, ensuring transparency in financial records.
  • Cultivated relationships with stakeholders across electric, water, utility distribution systems, and municipalities.
  • Educated clients on insurance products and associated benefits.
  • Trained new agents on company policies and effective sales techniques.
  • Responded promptly to customer inquiries and complaints, maintaining professionalism.
  • Utilized CRM systems to track client interactions and progress.

DV Liaison - Family Court

JBS Mental Health
Birmingham
01.2004 - 01.2007
  • Reviewed case files to identify critical issues, enabling informed court recommendations.
  • Maintained comprehensive records of all case activities, enhancing transparency and accountability.
  • Fostered relationships with community organizations, increasing resource availability for families.
  • Analyzed case trends to identify recurring issues, informing proactive interventions for family stability.
  • Assisted in training new staff on client interaction protocols and procedures.
  • Monitored compliance with regulatory standards in mental health service delivery.

Education

Master of Engineering - IEM

University of Alabama
Birmingham

Bachelor of Science - Psychology

University of Alabama
Birmingham

Associate in Science -

George C. Wallace Community College
Selma

Skills

  • Project management
  • Data analysis
  • Team building
  • Quality assurance
  • Customer service
  • Budget management
  • Marketing strategy
  • Scheduling and planning
  • Record keeping
  • Adobe Creative Suite
  • Microsoft Office Suite
  • Kronos system
  • Salesforce CRM
  • Financial documentation

Timeline

Agent/Special Projects Coordinator

Aflac
12.2021 - Current

Project Coordinator I

UAB
01.2020 - 01.2022

Project Manager, Client Services

Bento Construction
01.2015 - 01.2020

Agent/Sales Coordinator in Training

AFLAC
01.2007 - 01.2015

DV Liaison - Family Court

JBS Mental Health
01.2004 - 01.2007

Master of Engineering - IEM

University of Alabama

Bachelor of Science - Psychology

University of Alabama

Associate in Science -

George C. Wallace Community College

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