Jameca Liner
Jacksonville
Summary
Compassionate Certified Nursing Assistant with extensive experience at Concierge Care, excelling in patient care and HIPAA compliance. Proven ability to enhance operational workflows and train staff on best practices. Skilled in monitoring vital signs and providing direct patient care, ensuring comfort and safety for diverse populations. Reliable team player dedicated to quality service.
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
Concierge Care
01.2022 - Current
- Collaborated with interdisciplinary teams to coordinate comprehensive care for diverse patient populations.
- Streamlined patient intake processes, enhancing efficiency in operational workflows within healthcare settings.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Certified Nursing Assistant
Shift Key
01.2015 - Current
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with medical procedures and documentation for efficient workflow.
- Monitored vital signs, reporting changes to healthcare team promptly to support patient needs.
- Educated patients and families on health management and care plans to enhance understanding.
- Implemented infection control protocols, maintaining a sterile environment to ensure patient safety.
- Trained new staff on best practices in patient care and safety procedures for improved service delivery.
Customer Service Representative
Florida Blue - Blue Cross Blue Shield Of Florida
01.2014 - 01.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track and manage customer interactions efficiently.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Trained new staff on company policies, procedures, and customer service best practices.
- Assisted clients in understanding policy details, coverage options, and claims processes.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Education
High School Diploma -
Nathan B Forrest
Jacksonville FL04-2007
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- CPR
- CPR instructor
Timeline
Certified Nursing Assistant
Concierge Care
01.2022 - Current
Certified Nursing Assistant
Shift Key
01.2015 - Current
Customer Service Representative
Florida Blue - Blue Cross Blue Shield Of Florida
01.2014 - 01.2017
High School Diploma -
Nathan B Forrest