JAMECCIA BAILEY
Union,Mississippi
Summary
Motivated professional delivering quality work with strong work ethic, adaptability, and fast skill acquisition. Demonstrated ability to work effectively unsupervised and communicate clearly in team settings. Consistent commitment to service excellence and achievement of company goals.
Overview
1
1
Language
11
11
years of professional experience
Work History
Count Auditor
Pearl River Resort Casino
Philadelphia, Mississippi
10.2023 - 02.2026
- Conducted audits on internal controls and developed reports on findings.
- Analyzed financial data, preparing reports that outlined findings and actionable recommendations.
- Reviewed financial statements for accuracy and compliance with relevant regulations.
- Analyzed balance sheets for mistakes and inaccuracies.
- Audited casino cage transactions and reconciled cash drawers
- Examined table game paperwork for Pearl River Resort Casino compliance
- Assisted in preparing audit plans based on established objectives and standards.
- Provided guidance on improving internal controls over business processes.
- Maintained open communication with external auditors regarding coordination of audits.
- Tracked audit findings and corrective actions, facilitating timely resolutions.
- Recorded audit findings and prepared reports for management review.
- Kept audit work papers organized and accurate for future reference.
- Planned and completed audit tasks by reviewing accounting ledgers, fiscal statements, and reports.
- Checked compliance with corporate policies, procedures, and external regulations.
- Reviewed financial statements and documents to identify discrepancies or report errors.
- Completed follow-up reviews on prior issues to confirm corrective action.
- Examined financial records, invoices, and receipts to confirm accuracy and detect discrepancies.
- Applied audit procedures to assess internal controls and risk management effectiveness.
- Communicated audit results and recommendations to stakeholders, senior management, and regulatory authorities.
- Followed auditing standards, regulations, and best practices throughout audit work.
- Documented findings and prepared audit workpapers for employer files.
- Prepared audit documentation for regulatory review and internal controls.
- Maintained confidential records and supported gaming compliance audits.
- Reviewed company financial statements for accuracy, completeness, and compliance with legal and regulatory requirements.
- Verified accuracy of budgeting procedures by comparing actual figures against projected targets.
- Maintained accounts payable databases with secure access controls.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
- Supported marketing management efforts through strategic planning and execution.
- Processed financial transactions for fund activity.
- Retrieved tickets, verified validity, and entered data into an Excel spreadsheet.
- Examined records, invoices, and ledgers for employer audit testing.
Food and Beverage Supervisor
Pearl River Resort Hotel and Casino
Philadelphia, Mississippi
05.2020 - 08.2023
- Supervised hotel and casino food service operations across dining outlets and banquets.
- Scheduled staff shifts and coordinated daily coverage for restaurant and lounge service.
- Monitored food quality, presentation, and sanitation standards during service periods.
- Trained team members on guest service, safety rules, and service procedures.
- Resolved guest concerns and supported smooth service in busy casino environments.
- Managed inventory checks and reported shortages to culinary and purchasing teams.
- Communicated with chefs, servers, and management to support efficient food operations.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Trained new hires in proper food handling techniques and safety regulations.
- Reviewed weekly sales reports to identify trends in sales volume for menu items.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Investigated customer complaints promptly and took corrective action.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
- Maintained up-to-date knowledge of all menu items, ingredients and preparation methods.
- Assisted kitchen staff with preparing meals during peak hours or when personnel shortages were short.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
- Resolved customer complaints promptly in a professional manner.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Guided trainees to boost safety and manage inventory waste to meet pre-established business thresholds for operation.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Observed and enforced food safety and sanitation protocols to effectively minimize germ spread in the kitchen.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Customer Service Representative Team Lead
Lowes Home Improvment
Philadelphia, Mississippi
08.2015 - 02.2020
- Answered phone calls, directed inquiries to proper personnel responded to customer requests promptly
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and keeping records
- Prepared presentations using Microsoft Office Suite and enhancing communication of key information.
- Compiled and entered data into various databases to ensure accuracy and completeness
- Maintained database of client contact information with accuracy and attention to detail
- Maintained office inventory by aiding with supply orders
- Used Microsoft Office Suite to create and revise documents and presentations
- Maintained calendars and schedules to set appointments for management team
- Screened incoming telephone calls, routed to proper personnel
- Proofread documents for grammar accuracy prior to submission
- Organized monthly expense reports according to company policies and procedures
- Scheduled and confirmed appointments for clients, customers, and supervisors
- Welcomed and greeted visitors and callers, directing them to appropriate personnel based on their needs. and callers and handled inquiries and directed them to proper persons according to needs
- Maintained admission, transfer, and discharge paperwork for unit workflow.
- Updated patient charts and census information during shift changes.
- Led front-end customer service team at Lowe's Home Improvement, ensuring high-quality service delivery.
- Trained associates on returns, exchanges, and service desk procedures.
- Resolved customer concerns using Lowe's policies and store guidelines.
- Assisted customers with product questions, orders, and account support.
- Resolved escalated customer complaints in a timely manner.
- Identified and implemented process improvements, contributing to enhanced team efficiency.
- Cross-trained staff members, resulting in an increase in customer satisfaction ratings.
- Ensured compliance with all applicable laws and regulations related to customer service operations.
- Facilitated team building activities to promote collaboration among staff members.
- Assisted with the hiring process of new Customer Service Representatives.
- Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
- Analyzed customer feedback surveys to identify areas for improvement within the team.
- Encouraged open communication between team members about best practices for handling difficult customers.
- Promoted a clean, safe, friendly work environment for employees and guests.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Led department and supported team leads with process and personnel needs.
Education
MBA - Business Administration And Management
University of West Alabama
Livingston, AL12-2024
Bachelor of Science - Business and Managerial Economics
Mississippi State University- Meridian Campus
Meridian, MS05-2022
Associate of Science - Human Biology
East Central Community College
Decatur, MS08-2019
Skills
- Audit planning
- Regulatory compliance
- Data management
- Audit efficiency
- Detailed documentation
- Microsoft Office Suite
- Team collaboration
- Stakeholder engagement
- Time management
- Efficiency
- Ability to work as part of a team
- Adaptability
- Efficient
Awards and Acknowledgements
- Dean's List, 3.0 East Central Community College Decatur, MS Aug 2019
- Dean's List, 3.5 Mississippi State University-Meridian Campus Meridian, MS May2022
- President's List, 4.0 University of West Alabama Livingston, AL Dec 2024
Languages
English
Full Professional
Accomplishments
- President's List and Dean's List
Affiliations
- Youth Coordinator, and Band
Timeline
Count Auditor
Pearl River Resort Casino
10.2023 - 02.2026
Food and Beverage Supervisor
Pearl River Resort Hotel and Casino
05.2020 - 08.2023
Customer Service Representative Team Lead
Lowes Home Improvment
08.2015 - 02.2020
MBA - Business Administration And Management
University of West Alabama
Bachelor of Science - Business and Managerial Economics
Mississippi State University- Meridian Campus
Associate of Science - Human Biology
East Central Community College